May 2023 – Nov 2023 · 6 mos · Gurugram, Haryana, India · Hybrid

• Partnered with business leaders to translate organisational goals into targeted HR strategies, driving talent effectiveness, cultural alignment, and business performance.
• Strategic advisor and operations specialist for lifecycle management, compliance, and policy execution.
• Orchestrated onboarding programs with a focus on early career hires, improving time-to-productivity and integration.
• Defined and rolled out HR policies that shaped workplace culture, drove consistency in people practices, and mitigated compliance risks.
• Led employee engagement measurement through eNPS and surveys, translating insights into actionable plans to address key focus areas.
• Designed and executed engagement programs with structured budgeting and calendarised rollouts, driving sustained employee participation and morale.
• Supported governance through consistent HR documentation, audit readiness, and policy updates per India labour regulations and Colt's global HR standards.
• Led vendor partnerships to optimise employee insurance and well-being programs, driving higher engagement and benefit uptake.
• Enabled 360-degree performance processes by partnering with leaders to drive meaningful goal-setting, fair evaluation calibrations, and data-informed reward decisions aligned with business priorities.
• DEIB Advisor, India:
• Pride Matters: Supported the ERG group dedicated to LGBTQ employees.
• YO United: Facilitated the forum for different age groups, promoting workplace diversity.
• DAN: Worked on projects based on Disability Accessibility Networks.
• MHFA (Mental Health First Aider): Initiated programs for visible and invisible disabilities.
• CSR Colt Cares: Responsible for various CSR initiatives focusing on community development, education, health care, women, and sustainability.
• Drove ESG programs on sustainability via carbon footprint reduction and advancing inclusion through gender-neutral infrastructure and accessibility audits.

Oct 2020 – Apr 2023 · 2 yrs 6 mos · Delhi, India · On-site

• Strategic HRBP to key business units aligning HR practices with core business goals.
• Facilitated 360° employee experience initiatives across the lifecycle—directing reference checks, background verifications, onboarding initiatives, resolving grievances, conducting employee satisfaction surveys, enhancing engagement, recognition culture, and overall workplace satisfaction.
• Introduced the Buddy Program for new hires, reducing early attrition.
• Designed and delivered R&R frameworks tailored to blue and white collar staff.
• Planned leadership capability building and succession readiness by curating targeted learning journeys and development programs.
• Led end-to-end compliance and vendor governance, driving regulatory accuracy, SLA adherence, and cost-effective workforce solutions.
• Administered HR policies, led POSH Trainings, and managed external compliance audits.
• Enabled consistent and value-driven communication across stakeholder groups carefully aligning outreach and employer branding efforts.
• DEIB Facilitator
• Reformed CRECHE policies.
• Conducted gender sensitisation and training sessions.
• Led project on "Pink Leaves" (leave policies for women).
• Facilitated focus group discussions, implemented the Felix First policy, and identified high-potential employees.
• Implemented inclusive HR campaigns, including second career fairs and gender sensitisation.
• Employee Engagement
• Directed all engagement activities (Wellness, sports & festival) across geographies (India, UAE, Saudi Arabia & Qatar) for 1000+ employees, with budgetary control of INR 60 lacs, ensuring a consistent and localised employee experience.
• Developed and implemented a comprehensive annual engagement and wellness calendar, promoting work-life balance and team cohesion.
• Launched and managed the internal brand community platform “FNPTribe” and published monthly newsletters to increase internal communications and morale.

Nov 2019 – Aug 2020 · 9 mos · Gurugram Tehsil, Haryana, India · On-site

• Delivered high-quality client services to OYO clients across India, enhancing satisfaction and issue resolution.
• Conducted inside sales and client engagement activities to support partner relationships.
• Facilitated training and development sessions for new hires and regional employees.
• Handled administrative tasks and supported process documentation for operational workflows.

Feb 2016 – Nov 2019 · 3 yrs 9 mos · Noida, Uttar Pradesh, India · On-site

• Supported HR in executing campus hiring and employee referral drives, sourcing and screening candidates, and coordinating onboarding and induction.
• Designed and conducted onboarding sessions and functional training (communication & product) for new hires, improving early engagement and productivity.
• Oversaw the reward and recognition programs to motivate and appreciate employees.
• Led employer branding initiatives, including the #LoveYourCareer, Wall of Pride, storytelling campaign and brand ambassador programs.
• Spearheaded talent development initiatives and succession planning in coordination with L&D.
• Inducted newly-hired trainee and conducted communication & product training.
• Played a key role in policy standardisation, internal communications, and reward & recognition program redesign.
• Played multiple cross-functional roles in employee engagement, operations, recruitment, CSR, and internal communications.
• Recognised for driving measurable improvements in employee engagement and innovation across business units.
• Launched Star of the Month and Quarterly Awards programs, increasing recognition participation by 50% and enhancing morale.
• DEIB Facilitator
• Developed and implemented a transgender inclusion policy.
• Implemented and fostered gender-neutral environments such as washrooms.
• Established and managed Capgemini's diversity and CSR strategies, including DEIB campaigns, open mic forums, environmental sustainability projects, and gender inclusion efforts.
• Employee Engagement
• Designed, planned, and hosted high-impact employee and client engagement activities such as town halls, award functions, and corporate celebrations.
• Created sports and wellness programs to promote employee health and well-being.
• Conducted open mic sessions to encourage transparent communication between employees and leadership to drive higher engagement among employees.

Jun 2012 – Nov 2014 · 2 yrs 5 mos · Gurugram, Haryana, India · On-site

• Generated incremental revenue from the existing client by up-selling a wide range of products & services of American Express.
• Managed existing customer relationships and providing support.
• Built strategic relationships with customers to understand their business goals, growth strategies, and profit drivers to deliver the appropriate Adobe value proposition/sales solution strategy.
• Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Achieved weekly, monthly & quarterly targets for conversion rate and revenue.
• Participated in activities designed to improve customer satisfaction & business performance.
• Managed & maintained SLAs like AHT, login hours, attendance, daily call targets, etc.
• Utilised decision-support tools to answer questions.