Priya Kesarwani

Operations Associate

Ghaziabad, Uttar Pradesh, India4 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Proven expertise in online reputation management.
Strong background in social media strategy and crisis management.
Effective team leader with a focus on customer satisfaction.

Stackforce AI infers this person is a skilled professional in MarTech, specializing in online reputation and social media management.

Contact

Skills

Core Skills

Online Reputation ManagementSocial MediaCrisis ManagementCustomer ServiceService Delivery

Other Skills

Social ListeningSocial Media MeasurementPersonal AssistanceTeamworkOnline AdvertisingData AnalysisTime ManagementProblem SolvingRelationship BuildingTeachingMicrosoft Excel

About

I aspire to align myself with a reputable and forward-thinking organization where I can leverage my academic background, expertise, and passion in a challenging and dynamic role. My goal is to contribute meaningfully to the organization's growth while advancing my professional development and fostering a mutually beneficial relationship.

Experience

4 yrs 4 mos

Total Experience

1 yr

Average Tenure

1 yr 1 mo

Current Experience

Team pumpkin

Assistant Manager

Apr 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Assistant Manager – ORM || Nestlé || Team Pumpkin
Curate and amplify positive brand mentions across digital platforms.
Share consumer stories, milestones, and brand moments that reflect Nestle's values.
Collaborate on narrative-driven content that builds brand love.
Track and leverage positive trends to boost brand perception.
Schedule and post uplifting content to maintain digital engagement.
Highlight Nestle's impact, innovation, and community initiatives.

Social ListeningSocial Media MeasurementOnline Reputation ManagementSocial Media

Blinkit

Online Reputation Manager

Oct 2024 – Feb 2025 · 4 mos · Gurugram, Haryana, India · On-site

Manage all social media escalations across all social platforms (Konnect Insight and OneSupport).
Handle National Consumer Forum complaints, ensuring quick resolutions.
Assign daily tasks to the team, prioritizing urgent issues.
Use automation to manage non-engaged comments on posts.
Ensure prompt resolution of CEO/Management escalations via Slack, WhatsApp, etc.
Suggest improvements for SOPs and tech processes.
Perform ACPT audits on management-tagged escalations for quality control.

Online Reputation ManagementPersonal AssistanceCrisis Management

Lenskart.com

Social Media Coordinator

Jan 2023 – Oct 2024 · 1 yr 9 mos · South Delhi, Delhi, India · On-site

As a social media coordinator, my main job is to manage and react on posts for social media, making sure they fit the brand's voice (ORM handling).
Handled a large number of customer tickets, resolving complaints quickly and efficiently at Lenskart's top escalation desk.
Handling supervisor calls whenever required.
Handled complaints escalated to the CEOs, whether directly or indirectly.
Delegating tasks to the team.
Coordinating with each department and following up on all escalations on personal level.
Tracking ticket data and addressing unresolved issues across departments.

TeamworkSocial mediaSocial MediaCustomer Service

Make my trip

Escalation Specialist

Nov 2022 – Sep 2023 · 10 mos · Nodia

Used to handle escalation queue of Highly Escalated case of Customer stay.
Expertise in handling cases cases of Check-In Deny for international customers.
Handling supervisor calls whenever required.
Sharing work among the team.
Giving Support to new joiners to handle escalations.
Work distribution among team with data presenting.

TeamworkSocial mediaCustomer ServiceCrisis Management

Philips

Chief Customer Officer

Jun 2021 – Jun 2022 · 1 yr · Uttarakhand, India

I used to manage customers by assigning the complaints to the engineer for rendering service to the customer who have any complaints regarding the product online and offline .

TeamworkService DeliveryCustomer Service