Dhananjay Singh

Operations Associate

Gurgaon, Haryana, India8 yrs 8 mos experience
Highly Stable

Key Highlights

  • Proven track record in enhancing customer experience.
  • Expertise in operations management and process improvement.
  • Strong analytical skills with proficiency in data analytics tools.
Stackforce AI infers this person is a Customer Experience and Operations Management expert in the Internet industry.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementCustomer ExperienceCustomer Experience ManagementProcess Improvement

Other Skills

Active ListeningCommunicationBusiness AnalysisCompetitive AnalysisLeadershipSQLAnalytical TechniquesProduction PlanningSkilled Multi-taskerHindiNegotiationAnalytical SkillsProject ManagementGoogle SheetsQuality Auditing

About

Experienced Team Manager with a demonstrated history of working in the internet industry. Skilled in Operations Management, Management, Data Analytics, and Customer Experience. Strong operations professional with a Bachelor of Engineering - BE focused in Mechanical Engineering from R N S Institute of Technology, BANGALORE.

Experience

8 yrs 8 mos
Total Experience
6 yrs 8 mos
Average Tenure
2 yrs
Current Experience

Agoda

Team Manager

May 2024 – Present · 2 yrs · Gurugram, Haryana, India · On-site

Customer ExperienceOperations Management

Zomato

3 roles

Operations Supervisor - Vendor Management (Customer Experience)

Dec 2021 – May 2024 · 2 yrs 5 mos

  • Looking after multiple vendor partners. Covering given below segments:
  • Daily and Weekly performance review
  • Entire operations with quality
  • Hiring structure
  • Defining SLAs
  • Billing of Vendor partners
  • Helping vendor partners in their strategic and operational aspects in order to improve better customer experience.
Customer Experience ManagementProcess Improvement

Senior Operations Executive - Customer Experience

Promoted

Mar 2018 – Dec 2021 · 3 yrs 9 mos

  • ● Took care of multiple projects to drive performance and good customer experience across the vendor partners
  • ● Handled internal and external projects. Prepared productivity reports and shared with department heads
  • ● Conducted session with vendor partners team leads to understand and achieve desired objectives ● Conducted Newcomers improvement programs
  • ● Conducted PKTs ( Process knowledge test) to improve SOPs understanding amongst the chat associates and vendor management
Customer Experience ManagementProcess Improvement

Customer Service Specialist

Sep 2017 – Mar 2018 · 6 mos

  • Provided support to customers on chat support
  • Ensured best possible resolution to the customer
  • Also, used to cover Zendesk (Email support)
Active ListeningCommunication

Education

BANGALORE jobs and careers

Bachelor of Engineering - BE — Mechanical Engineering

Jan 2011 – Jan 2015

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