Sanjeev Maroriya

Operations Associate

Delhi, India10 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Extensive experience in training and development.
  • Strong background in customer relationship management.
  • Proficient in coaching and mentoring new hires.
Stackforce AI infers this person is a Training and Development Specialist in the Banking and BPO sectors.

Contact

LinkedIn

Skills

Core Skills

Training & DevelopmentCoaching & MentoringTraining DeliveryReporting & Analysis

Other Skills

Knowledge ManagementContent DevelopmentEmail EtiquettePublic SpeakingNew Hire OrientationsCustomer Relationship Management (CRM)Credit CardsBusiness Process Outsourcing (BPO)BankingProcess Improvement TrainingThroughputNew Hire TrainingCorporate TrainingCustomer Satisfaction (CSAT)Customer Experience

Experience

10 yrs 2 mos
Total Experience
2 yrs
Average Tenure
3 yrs 7 mos
Current Experience

Hdfc bank

2 roles

Manager - Training & Qaulity

Promoted

Jun 2025 – Present · 11 mos · Delhi, India

Knowledge ManagementContent DevelopmentEmail EtiquettePublic SpeakingNew Hire OrientationsCustomer Relationship Management (CRM)+37

Deputy Manager - Training & Qaulity

Sep 2022 – May 2025 · 2 yrs 8 mos · Delhi, India

Training DeliveryNew Hire Training

Blinkit

Trainer

Mar 2022 – Aug 2022 · 5 mos · Gurugram, Haryana, India

Training DeliveryNew Hire Training

Globiva

Trainer

Feb 2021 – Mar 2022 · 1 yr 1 mo · Gurugram, Haryana, India

Training DeliveryNew Hire Training

Teleperformance

3 roles

Line Trainer

Promoted

Sep 2020 – Jan 2021 · 4 mos

Training DeliveryNew Hire Training

Sr. Customer service executive - Escalations

Promoted

Nov 2018 – Aug 2020 · 1 yr 9 mos

Reporting & AnalysisEmail Etiquette

Client Service Associate

May 2017 – Nov 2018 · 1 yr 6 mos

247 best support pvt. ltd.

Back Office Executive

Sep 2015 – Mar 2017 · 1 yr 6 mos · rohini sec 3

Education

Indira Gandhi National Open University

bachelor's of computer application — Computer Software Engineering

Jan 2011 – Jan 2014

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