Jan 2024 – Feb 2024 · 1 mo · Kanpur Nagar, Uttar Pradesh, India · On-site

• Oversee first-mile hub operations, ensuring smooth end-to-end logistics.
• Efficiently manage the pickup of 10,000+ shipments daily, ensuring timely and accurate
• handling.
• Supervise 2,000+ RTO/RTS shipments, optimizing reverse logistics operations.
• Conduct daily team meetings to track hub metrics and drive performance improvements.
• Monitor key performance indicators (KPI) such as pickup adherence, RTO adherence, OTP
• adherence, and dispatch cutoffs.
• Coordinate vehicle connections to streamline logistics and reduce delays.
• Manage seller interactions, ensuring seamless order processing and dispute resolution.
• Consistently achieve 98%+ performance in pickups and returns.

Aug 2019 – Dec 2024 · 5 yrs 4 mos · Kanpur Nagar, Uttar Pradesh, India · On-site

• Managed warehouse operations, including stock management and dispatches.
• Led a team of 50-60 personnel.
• Achieved sales targets and monitored target vs. sales performance.
• Coordinated with local vendors to resolve issues.
• Checked stock details for vendors and distributors.
• Inspected stock for damages and expiry.
• Handled financial aspects of the distributor.
• Developed and implemented warehouse policies and procedures.
• Enhanced vendor relationships through effective communication and problem-solving.
• Ensured compliance with safety regulations and standards.
• Trained and mentored new team members.
• Analyzed and reported on key performance indicators (KPIs) to senior management.
• Achieved and exceeded sales targets through strategic planning and execution.
• Conducted market analysis to identify new business opportunities and market trends.
• Established and maintained strong relationships with customers, addressing their needs and resolving issues promptly.
• Negotiated contracts and agreements with clients and vendors to ensure favorable terms.
• Monitored sales performance and provided insights to improve sales strategies.
• Coordinated sales activities with other departments to ensure seamless operations.
• Prepared and presented sales reports to senior management, highlighting key performance metrics and growth opportunities.

Jan 2009 – Aug 2019 · 10 yrs 7 mos · Kanpur Nagar, Uttar Pradesh, India · On-site

• Maintained sales, purchase, bank book, bank reconciliation, and cash book data entries.
• Generated invoices using Tally ERP and managed personal accounts in Tally 4.5.
• Conducted regular stock audits and reconciliations to maintain accurate inventory records.
• Handled GST work, including filing GSTR1 and GSTR3B, ensuring compliance with all GST regulations.
• Organized and maintained files of invoices and other financial documents.
• Coordinated with transporters to ensure timely delivery of consignments, resolving any logistical issues that arose.
• Oversaw godown operations, ensuring proper storage and handling of goods to prevent damage or loss.
• Generated e-way bills using the E-way Bill System, adhering to regulatory requirements.
• Managed stock levels to ensure adequate supply and prevent overstocking or stockouts, implementing cost-saving initiatives in warehouse operations.
• Improved internal controls and processes to enhance operational efficiency, identifying areas for optimization and implementing solutions.
• Liaised with vendors and transporters to resolve issues and ensure smooth operations.
• Coordinated with various departments to facilitate efficient workflow and resolve discrepancies.
• Analyzed financial data to provide insights and support decision-making, preparing financial reports and presenting findings to senior management.
• Addressed customer inquiries and resolved issues related to orders, deliveries, and payments, maintaining strong relationships with customers to ensure satisfaction and repeat business.
• Ensured compliance with all relevant regulations and standards, including GST and e-way bill requirements, keeping up-to-date with changes in regulations and adapting processes accordingly.
• Implemented process improvements to streamline operations, enhancing internal controls and boosting efficiency.
• Conducted regular financial audits to ensure accuracy and compliance with internal policies.