susan songa

Operations Associate

Bengaluru, Karnataka, India4 yrs 9 mos experience

Key Highlights

Certified Learning & Development Manager
4 years of professional experience
Expert in employee training and development

Stackforce AI infers this person is a Learning and Development professional with expertise in employee training and organizational development.

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Skills

Core Skills

TrainingTeam ManagementEmployee OnboardingTraining Plan DevelopmentCounseling

Other Skills

Customer experienceStore operationsEmployee performanceSalesCoachingPolicy creationPresentation coordinationTechnical assistanceAssessment supportNetworkingPublishing training plansMicrosoft OfficeHTMLCInterpersonal Communication

Experience

4 yrs 9 mos

Total Experience

1 yr 6 mos

Average Tenure

Current Experience

Lulu group international

Assistant Manager

Aug 2021 – May 2022 · 9 mos · Bangalore

Training: Provide training and development for employees, including onboarding training, coaching, and mentoring
Customer experience: Ensure customers have a great experience by greeting them warmly, preparing orders accurately, and handling complaints
Team management: Lead and coach employees, and ensure they are accountable for results
Store operations: Support the store manager with planning and implementing strategies, and ensure the store is presentable and functional
Employee performance: Evaluate employee performance, and identify training and hiring needs
Sales: Suggest sales training programs and techniques, and ensure the sales team meets their goals

TrainingCustomer experienceTeam managementStore operationsEmployee performanceSales

Walmart

Senior Executive Trainer

Sep 2018 – Nov 2020 · 2 yrs 2 mos · India

1.Connect the new employee with key information, resources, and people within the organization.
2.Provide clear expectations, direction, coaching, and performance feedback.
3.Prevention of sexual Harassment (POSH) Training
4..Provide a department-specific comprehensive training plan to ensure proficiency in job tasks and organizational norms.
5.Create clear policies and employee handbooks that explain company operations
6.Craft and send emails with information about the company and position, including work schedules, dress code.
7.Welcome new employees’ upon their arrival and give them an office tour
8. Introduce team members Gather and process paperwork, like contracts and non-disclosure agreements
9.Coordinate company presentations and product demos
10.Inform employees on their first tasks (e.g. which programs to download and how to activate their accounts)
11.Ensure new hires have technical assistance to properly set up their hardware and software
Distribute manuals, passwords and guidelines, as needed

Employee onboardingCoachingTraining plan developmentPolicy creationPresentation coordinationTechnical assistance

Drreddys foundation

Trainer

Nov 2016 – Sep 2018 · 1 yr 10 mos · Hyderabad Area, India

Fulfilled my responsibilities
1. Sensitize employers towards employing PwDs.
2.Training the aspirants on an integrated module (English Grammar + Spoken English + MS Office + Basic Mathematics + Soft skills + Work readiness – all modules will be readily available).
3. Post placement counselling of aspirants.
4. Support the centre in conducting assessments of the aspirants.
5. Publishing the entire Training plan / calendar of the center.
6. Networking with guest lecturers / industry, to arrange field visits as part of the sector
Readiness module.
7. Handholding aspirants at the work place (for a short duration) after placement.