Payal Patrick

Operations Associate

Hyderabad, Telangana, India10 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Strong problem-solving and conflict management skills.
  • Proven ability to communicate effectively with customers.
  • Energetic and dependable team player.
Stackforce AI infers this person is a Customer Operations Specialist with strong communication and problem-solving skills.

Contact

Skills

Core Skills

Customer ServiceLeadership

Other Skills

Microsoft ExcelSocial MediaBloggingPublic Speaking

About

My 3 years experience in community operations has taught me a great deal about dealing with customers. I have developed strong problem solving skills, honed my ability to manage conflict and deal with demanding individuals and polished my communication skills. I’m energetic and a great communicator. Quick to learn, dependable and can be counted upon to finish what I start.

Experience

10 yrs 7 mos
Total Experience
2 yrs 7 mos
Average Tenure
5 yrs 8 mos
Current Experience

Google operations center

Senior Associate

Sep 2020Present · 5 yrs 8 mos · Hyderabad, Telangana, India

Customer ServiceMicrosoft ExcelLeadershipSocial MediaBloggingPublic Speaking

Uber

2 roles

Content Specialist

Sep 2018Jun 2020 · 1 yr 9 mos

Community operations specialist

Oct 2016Jun 2020 · 3 yrs 8 mos

Facebook

Community Operations Analyst

Feb 2016Oct 2016 · 8 mos · Hyderabad, Telangana, India

  • Manually review content reported by our users to check if they violate policies regarding impersonation, objectionable and other abusive behaviour on the site and take appropriate actions

Amazon

Customer Service Representative

Jul 2015Feb 2016 · 7 mos · Hyderabad, Telangana, India

  • Responsibilities include: Resolution of customer queries relating to product information, delivery and miscellaneous services of India and UK processes as well as learning various process compliance across all stages of customer interaction and the effective resolution for customer issues
  • Also, an SME to assist NHT batches

Education

St. Marys College

Bachelor's degree — Mass Communication/Media Studies

Jan 2012Jan 2015

Drs International School

Jan 2006Jan 2010

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