Mar 2021 – Nov 2021 · 8 mos

• Drive operational and quality excellence including report building, data and risk analysis, and correction action planning for an 80-bed acute-skilled nursing facility with 12 teams made up of 200+ employees.
• Build corrective project plans including prioritizing risk exposure, performing needs assessments, defining requirements, and creating improvement plans, consistently gaining buy-in and adoption from the executive team to clinical and clerical staff.
• Manage onboarding experience for strategic partners by developing relationships, understanding unique needs, and creating implementation plans from conceptualization through execution for healthcare systems, insurers, and community partners.
• Rejuvenated a stagnant organization workplace culture by analyzing employee turnover drivers and developing an optimized hiring, onboarding, and development strategy, sourcing and onboarding 4 new directors and 10 team leads in 5 months.
• Notable Projects:
• Increasing average commercial reimbursement rates by 35% in 6 months, performing thorough cost of care assessments.
• Securing eligibility to $500K in additional revenue, creating optimized SOPs targeting high incidence events.
• Achieving an 88% (from 65%) reporting compliance adherence rate, building department-centered improvement plans.
• Improving new hire retention from 60 to 180 days and counting, through a new employee mentorship/shadowing program.

Nov 2019 – Jul 2020 · 8 mos · Fresno, California, United States

• Optimized subacute and short-term care performance from risk analysis and identification through urgent resolution and ongoing improvements, ensuring adherence to all regulatory guidelines.
• Spearheaded department-wide workforce optimization across a staff of 40 by assessing performance gaps and at-risk team members, developing an improvement plan including audits, process development, team training and on-going analysis.
• Created multiple COVID-19 containment policies and procedures during a mass exposure facility-wide, minimizing cases to 2 zones reducing cross-contamination risk, resulting in a COVID-free facility moving forward.
• Notable Projects:
• Improved outcomes rates across 100% of patients, applying a comprehensive plan of care approach.
• Qualifying for $300K+ in additional reimbursements, improving 6 key areas across the quality of care.

Aug 2018 – Jan 2020 · 1 yr 5 mos

Feb 2018 – Nov 2021 · 3 yrs 9 mos · Las Vegas, Nevada, United States

• Manage client projects for a smart house installation company including needs assessment, budgeting and forecasting, vendor and inventory management, pricing strategy, and cross-functional collaboration, managing $30M+ in projects annually.
• Build and manage a contractor pipeline through strategy sourcing, quality vetting, contract negotiation, onboarding strategy, and on-going performance management, developing partnerships with 500+ contractors.
• Optimize the customer experience as a key contact and voice of the customer for elite clients to include TV personalities, professional athletes, and reality show productions.

Jan 2008 – Jan 2016 · 8 yrs

• Created and led a proprietary real-estate database company from business development to operational structure, becoming the #1 real-estate data provider across the state of California.
• Built a sustainable and scalable growth strategy through market research, relationship development, contract negotiation, and operational expansion, growing to a team of 25 independent contractors.