Jan 2025 – Dec 2025 · 11 mos · Singapore · Hybrid

• Partner with APJC leadership to drive strategic planning, forecasting, and performance tracking, ensuring alignment with global objectives and regional execution.
• Narrow partner focus by identifying high-potential partners and building operating models with joint business plans, KPIs, and governance.
• Design incentives and enablement programs with finance, sales, and marketing to accelerate adoption and pipeline growth.
• Improve forecasting and pipeline accuracy through dashboards and structured review rhythms, driving clarity between global priorities and regional execution.
• Act as a cross-functional connector, aligning global GTM strategy with APJC execution to strengthen partner impact.

Feb 2023 – Nov 2024 · 1 yr 9 mos

• Enabled a 13% year-over-year growth in strategic partner bookings through the development and implementation of go-to-market and competitive strategies tailored to regional dynamics.
• Headed the Splunk and Cisco partner integration strategy, targeting 50 top partners in APJC, with Japan and India as key growth markets, working closely with senior stakeholders.
• Championed creation and execution of innovative operating models, enhancing business effectiveness and driving +10% YoY growth in the Managed Services business through investments in Sales Acceleration Resources.
• Oversaw channel landscape analysis to define the right partner coverage strategy, including setting KPIs to measure partner-driven sales growth and performance through regular reviews.
• Strengthened Sales and Partner alignment in the field with a clear partner segmentation strategy, including creating high-level operating principles and governance process; allowed Cisco sellers to focus on scaling the biz and enabling partners to continue to invest with clear ROI.
• Aligned cross-functional strategies across sales, finance, and operations for cohesive execution and project delivery, resulting in reduction in project turnaround times and improved team collaboration.
• Organized regular training and coaching for individuals across cross-functional teams, fostering performance improvements and career progression.

Jan 2021 – Feb 2023 · 2 yrs 1 mo

• Enhanced partner readiness by 30% over two years through building a one-stop shop platform for all operations-related changes, redesigning communications, refreshing training materials, launching live webinar series and in person workshops.
• Championed redesign of the team structure and operating model into SMEs/Trainers, Content Developers, and Communication experts, with clear roles and responsibilities across teams
• Implemented agile methodology across all work streams, reducing task backlog by 40%, increasing employee satisfaction with less than 5% turnover, and boosting efficiency by 25%.
• Improved Partner Operations Enablement services, enhancing efficiency and cutting costs through strategic planning and delivery as well as increasing partner satisfaction 20% YoY.

Jul 2018 – Jan 2021 · 2 yrs 6 mos

• Steered development and alignment of operations strategy and cross-department synergies while establishing governance to support long-term business goals, with full responsibility for fiscal year planning, budget management, and investment analysis.
• Oversaw executive and organizational communications, including delivering quarterly business reviews to senior leadership with insights and strategic recommendations to improve business outcomes.
• Improved talent alignment and site strategy by introducing a new model to analyze current coverage and resource allocation to optimize workforce, achieving a 10% cost reduction and a 20% boost in productivity..
• Executed key operational strategies and managed performance-tracking systems to provide accurate data for decision-making and goal-setting.
• Directed strategic business planning across departments and complex projects, driving a 25% improvement in service delivery.
• Designed and rolled out learning strategies, talent reviews, diversity initiatives, and recruitment plans to meet organizational needs.
• Led diversity and inclusion initiatives to build a collaborative organizational culture and raise employee satisfaction scores by 20%

Jan 2015 – Jul 2018 · 3 yrs 6 mos

• Established operational partnerships with Cisco's key partners across EMEA to drive their experience through simplification, operational readiness, and efficiency.
• Monitored key KPIs, identified trends and behaviors, and developed an action plan aligned with the sales plan.
• Prioritized effective use of existing resources, tools, and capabilities to promote self-sufficiency for clients and created operational business plans to drive global/regional initiatives for clients to reach goals.
• Engaged in deal sensing of large strategic deals and committed management to support sales forecasting.
• Improved partner satisfaction and retention by optimizing operational processes, and aligning business operations with regional and global strategies to deliver optimal customer outcomes.

Aug 2013 – Dec 2014 · 1 yr 4 mos · Barcelona area, Spain · On-site

• Managed two teams of customer service agents by providing technical advisory across multiple projects in resolving complex issues.
• Conducted pre-sales activities, training agents on sales strategies and support techniques to drive product and service adoption.
• Executed process improvements, which included establishing standardized procedures and an escalation policy, reducing issue resolution time by 25% and improving support efficiency.
• Conducted training sessions to upskill team members on best practices in digital product adoption, consistently meeting performance targets.
• Oversaw day-to-day operations such as team scheduling, task coordination, and technical problem-solving to ensure adherence to SLAs and optimized service delivery processes to achieve operational excellence.
• Managed escalations and resolution of hardware and software issues for effective solutions to end users.

Jul 2012 – Sep 2012 · 2 mos · Vienna, Austria

• Assisted the product management team with
• Performing market research to identify customers´ needs and desires on ICT products
• Assessing market competition by comparing the product to competitors´ products
• Analysing product market data by calling on customers with field sales people and evaluating sales call results

Mar 2011 – Aug 2011 · 5 mos · Simi Valley, CA

• Traineeship at a small family owned Alternative Energy Service Provider with the responsibilities to
• Enhance organization reputation by managing company profile, social media presence and participation in events and tradeshows
• Identify trendsetter ideas by researching industry events, publications and announcements, tracking
• individual contributors and their accomplishments
• Locate potential business deals by contacting potential partners, discovering and exploring opportunities