Abigail Blake

Business Development Executive

Round Rock, Texas, United States22 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong background in data analysis and reporting.
Proven leadership in team management and customer service.
Passionate about continuous learning and skill enhancement.

Stackforce AI infers this person is a data-driven professional with expertise in reporting and customer experience management.

Contact

Skills

Core Skills

Reporting & AnalysisBusiness Process ImprovementLeadershipCustomer Experience Management

Other Skills

data analyticscompliance auditingtechnical supportcustomer serviceteam managementproblem solvingTeamworkMicrosoft ProductsTime ManagementMicrosoft Certified ProfessionalClient RelationsMicrosoft OutlookTeam LeadershipTechnical SupportProblem Solving

About

I'm told that I am a rare breed, having both operations and reporting experience. I love to learn and am passionate about perfecting my craft.

Experience

22 yrs 9 mos

Total Experience

2 yrs 10 mos

Average Tenure

3 yrs 4 mos

Current Experience

Stefanini north america and apac

Business Data Analyst II

Jan 2023 – Present · 3 yrs 4 mos

Teleperformance

2 roles

Enterprise Business Analyst

Sep 2022 – Jan 2023 · 4 mos

Responsible for interpreting data, strengthening processes and improving efficiency while acting as a mediator and facilitator for all business systems.

Reporting Analyst

Jan 2021 – Sep 2022 · 1 yr 8 mos

Responsible for development and enhancement of cross functional reports using a variety of tools to cover client and company needs. Offering compliance auditing, data analytics, administration and technical support along side coaching and development for management.

data analyticscompliance auditingtechnical supportReporting & AnalysisBusiness Process Improvement

Alorica

2 roles

Reporting Analyst

Aug 2019 – Jan 2021 · 1 yr 5 mos

Responsible for development and enhancement of cross functional reports using a variety of tools to cover client and company needs. Offering compliance auditing, data analytics, administration and technical support along side coaching and development for management.

data analyticscompliance auditingtechnical supportReporting & AnalysisBusiness Process Improvement

Operations Team Leader

Dec 2016 – Aug 2019 · 2 yrs 8 mos

Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, responsible for assisting the client with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

customer serviceteam managementproblem solvingLeadershipCustomer Experience Management

Concentrix

Team Leader

Mar 2014 – Dec 2016 · 2 yrs 9 mos

Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, responsible for assisting the client with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

customer serviceteam managementproblem solvingLeadershipCustomer Experience Management

The minacs group

2 roles

Team Leader

Aug 2013 – Mar 2014 · 7 mos

Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, responsible for assisting the client with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

customer serviceteam managementproblem solvingLeadershipCustomer Experience Management

Customer Relationship Management Specialist

Aug 2007 – Aug 2013 · 6 yrs

Attended to vehicle owner’s concerns across multiple departments in an automotive call center.

customer serviceteam managementproblem solvingLeadershipCustomer Experience Management

Commercial metals company

Administrative Assistant

Jan 2006 – Jan 2007 · 1 yr

Administrative Assistant in charge of: delivering and receiving product, creating inventory management mechanisms for order and supply information, providing assistance in the developmental stages of structural plans for bridges and various other construction based items for national projects by utilizing blue prints and engineering notes.

Robert half

Administrative Assistant

Jan 2006 – Jan 2006 · 0 mo

Performed administrative and office support activities for multiple supervisors. Duties included fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing.

Spansion

Wafer Fab Technician

Jan 2005 – Jan 2006 · 1 yr

Manufactured wafers under direct supervision. Responsible for the basic processes of production, such as: baking, aligning, inspecting, etching, and cleaning the wafers. Also responsible for ensuring quality of final product.

Brookshire brothers, inc.

Department Manager

Jan 2003 – Jan 2005 · 2 yrs

Responsible for overseeing the work of employees, keeping track of inventory and sales, and placing orders for new products. Ensured that customers were able to find what they needed and that they enjoyed their buying experiences by skillfully arranging shelves and displays.