Feb 2021 – Nov 2022 · 1 yr 9 mos · Bengaluru, Karnataka, India · Remote

• Product lead for Kaleyra's Global messaging platform kaleyra.io .
• Owning SMS, Whats app, RCS and IP messaging channels
• Owned SMS, WhatsApp, RCS, IP messaging channel and tools like OTP verification, Two-way messaging, Fallback
• Led team of 2 owning Global Enterprise Messaging platform handling 150mil messages/day with 99.99% uptime
• contributing to 85% of Kaleyra's APAC revenue
• Managed India, Europe (GDPR) and Singapore instances to meet region specific requirements of customers
• Implemented DLT regulation for India region ensuring no revenue loss through product interventions like content match and SMS failover to international route & Voice channel
• Developed solutions leveraging channels to onboard clients like Amazonpay, Shiprocket, AirAsia, Zomato, Apollo
• Launched WhatsApp features like Product catalogue, Embedded sign up, Cloud API and Campaign management
• Developed API wrapper strategy to migrate API customers from legacy to new platform
• Enabled sales and operations team to onboard customers faster and troubleshoot tickets using admin console

Aug 2019 – Feb 2021 · 1 yr 6 mos · Gurgaon, India · Hybrid

• Responsible for the product vision, strategy, and launch of Airtel IQ, a CPaaS platform that enables businesses to seamlessly integrate voice, messaging, and video over REST APIs.
• Delivered differentiated CPaaS features, including caller ID branding (CNAM), mobile voice recording, caller insights, and mobile identity services for authentication that leverage Airtel's mobile operator strengths.
• Awarded with High performing team of Quarter from MD for Innovation and Launch of Airtel IQ
• You can learn more about Airtel IQ at https://www.airtel.in/iq.

Sep 2018 – Aug 2019 · 11 mos · Noida Area, India

• Led team of 4 responsible for helping 65mil APAC & Gulf job seekers find the right job at the right time by improving their job search experience across desktop, m-site, Android, and iOS platforms through intuitive UX, personalized engagement, and relevant job recommendations and alerts.
• Revamped a 15+ year old product while balancing user experience, product continuity, and business commitments with existing clients and stakeholders.
• Transformed the UX to increase session duration by 80% for desktop, 30% for m-site, 10% for Android app, and 30% for iOS app (YOY). The number of active profiles increased by 25% (3.2 to 4 million).
• Improved page links and sitemap to increase SEO by 66% YOY and double the SEO traffic share (20% to 40%).
• Increased average app rating from 2.9 to 3.61 through product interventions that enabled happy seekers to rate us.
• Introduced social signup and optimized the product funnel to increase registrations with resume from 34% to 74%.

Feb 2017 – Sep 2018 · 1 yr 7 mos · Hyderabad Area, India

• Leading end-to end product development of Textlocal (SAAS product) for India
• Designed and implemented enhanced user onboarding experience both self serve and sales assisted
• Launched very first version of Magento and Woocommerce plugin
• Conceptualized unique and path breaking features like Mobile Survey Logic, Email to SMS with Attachment, Missed call to SMS solution, Credit alerts and Loyalty Campaign solution
• Driving product delivery & supporting Sales, Marketing & Customer Success team as and where required (Presales to deal closure to support cycle)
• Responsible for Building APAC dev agile engineering team with a strong data-driven product focus
• Building next-gen mobile messaging communication experience RCS, Missed call and Campaign Management

May 2015 – Feb 2017 · 1 yr 9 mos · Gurgaon, India

• Working as a Business and Technical SPOC for Domestic and Outbound Product Holiday Teams,thereby delivering SOP's and PRD's with prioritized feature and business impact.
• Responsible for bridging product gap,adoption and enhancement of B2E sales platform used by 2000+ sellers for holiday booking.
• Led Product Development from conceptualization to execution for new B2E sales platform based on www.makemytrip.com
• Product owner for Visa end-to-end customer flow
• Designed and Developed new tools for Hotel Prioritization, Blacklisting and vendor management leading to better revenue Management
• Transformed a setup of scattered manually driven Holidays process with push to significant automation

Jun 2013 – Apr 2015 · 1 yr 10 mos · Udaipur Area, India

• Worked closely with MD & BOD of the firm, tracking competitor’s activities and analyzing market trends.
• Business Owner for Control Desk vertical and responsible for Customer experience and growth with the aim of establishing it as a market leader.
• Formulated ‘Idea center’ and led team of 25 Engineers, Designers and Marketers to create next gen products
• Instrumental in creating Channel partner in Dubai
• Added sit-stand console product range, integrated unity arm keeping in mind foreign clients and bagged PDO Oman order worth USD 250,000
• WEB :- www.pyrotechworkspace.com
• you tube page :- https://www.youtube.com/channel/UC_xfR7BAMI2OFYqs4KiFLtQ

May 2012 – Jul 2012 · 2 mos · Eisenhüttenstadt,Brandenburg, Germany

• Progress Academy is a team of internal consultants who support the Flat Carbon Europe segment to improve faster and more sustainable. Change Leaders work at site in order to support local managers for assessing the improvement potential and running improvement projects with the use of Continuous Improvement methodologies and tools.
• Worked on Project ' GLOBAL YIELD '
• Description
• ● Worked in a crossfunctional team to reduce quality defects and scrap (GLOBAL YIELD) for the AMEH plant.
• ● Carried out Technical Limit Analysis (TLA) for benchmarking and setting targets (Global- 20kg/tonne).
• ● Used Pivot Tables and Sanky diagrams for workshop over brainstorming on potential avoidable losses.
• Impact & Achievements
• ● Implemented Quick wins for different installations to achieve given target.
• ● On the basis of TLA analyzed avoidable losses for Hot strip mill, Organic coating , Galvanizing lines 1&2.