Sneha Dakhane

Associate Consultant

Nagpur, Maharashtra, India2 yrs 11 mos experience

Key Highlights

Led impactful e-Governance projects serving over 10 crore citizens.
Expert in Problem and Knowledge Management for ITSM roles.
Proven track record in Digital Transformation and Product Management.

Stackforce AI infers this person is a Technology Consultant with expertise in e-Governance and Digital Transformation.

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Skills

Core Skills

Problem ManagementKnowledge ManagementService Delivery ManagementProduct Management

Other Skills

Stakeholder ManagementData AnalyticsSLA monitoringKPI reportingLead GenerationContent StrategyUser Experience (UX)Cross-functional collaborationUAT managementIT Service ManagementContent MarketingCampaign Performance AnalysisAnalyticsChange ManagementSLA & Compliance Management

About

Technology Consultant with 3+ years of experience across EY and an EV mobility startup, focused on Problem Management, Knowledge Management, and SLA-driven service delivery. At EY, I supported MeitY and NIC e-Governance programs serving 10+ crore citizens — tracking recurring issues across NSP modules (1.4+ crore applications/year), driving root cause analysis with dev and infra teams toward permanent fixes and building SOPs and knowledge articles. What I bring to an ITSM role: Problem Management — identifying recurring incidents and driving them to permanent resolution Knowledge Management — SOPs, user guides, and KB articles that actually reduce ticket volume SLA monitoring, KPI reporting, and cross-functional coordination Stakeholder management across ministries, clients, and engineering teams ITIL 4 Foundation certified | Tools: ServiceNow, Power BI, SQL, Tableau

Experience

2 yrs 11 mos

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Ey

Technology Consultant

Jul 2024 – Jul 2025 · 1 yr · New Delhi · On-site

Managed end-to-end Digital Transformation and e-Governance projects under MeitY and NIC, impacting 10+ crore citizens. Led key modules of the National Scholarship Portal (1.4+ crore applications annually), handling requirements, workflow optimization, system enhancements, and migrations. Conducted data analysis, audits, and SLA monitoring to improve system reliability, while coordinating cross-functional teams, defining KPIs, and supporting policy-level decision-making and change management.

Stakeholder ManagementData AnalyticsProblem ManagementKnowledge Management

Magneto it solutions

Digital Marketing Intern

Apr 2023 – Jun 2023 · 2 mos · Pune · On-site

Created SEO-optimized content to improve brand visibility and support lead generation through content marketing. Collaborated with PR agencies for regional SEO campaigns and assisted in client SEO projects through keyword research and website optimization. Monitored and optimized email marketing campaigns by A/B testing subject lines to improve open rates and engagement.

Lead GenerationContent Strategy

Hover mobility

Product Manager

Jun 2020 – May 2022 · 1 yr 11 mos · Nagpur · Hybrid

Led product planning and feature prioritization for an EV bike rental mobile app at an early-stage startup. Collaborated with engineering, operations, and business teams to deliver aligned and timely releases. Translated user and operational needs into product improvements, enhanced UX, and managed UAT, releases, and feedback cycles with strong ownership and stakeholder management.

Product ManagementUser Experience (UX)

Nagpur improvement trust

Industrial Training

May 2019 – Jun 2019 · 1 mo · Nagpur, Maharashtra, India · On-site

During this Internship I acquired site-specific experience as well as knowledge of Nagpur City's Urban & Residential Building Planning and also I studied the Development Control Rules of the City.

Nagpur metro rail corporation limited

Civil Industrial Training

Jun 2018 – Jul 2018 · 1 mo · Nagpur, Maharashtra, India

During this Internship I got an overview knowledge of Planning of Stations Infrastructure which comes under East-West Corridor of Nagpur Metro also gained the site experience of construction of Metro line.