Phoebe Patel

Business Development Executive

Mumbai, Maharashtra, India15 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Built a scalable digital business with ₹200 Cr run rate.
Expert in strategic partnerships and market growth.
Proven track record in enhancing customer experience.

Stackforce AI infers this person is a Fintech growth strategist with expertise in partnerships and customer experience.

Contact

Skills

Core Skills

Strategic PartnershipsMarket GrowthClient DeliveryAccount ManagementCustomer Service

Other Skills

PartnershipsMarket PositioningTeam BuildingCustomer ExperiencePartner On-boardingNegotiationsPerformance MetricsMarket AnalysisTrainingQuality AssuranceCustomer RetentionMicrosoft ExcelCustomer Relationship Management (CRM)Customer SatisfactionPeople Management

About

Experienced leader (2008–2025) with a proven track record in driving digital business growth and strategic partnerships. Built a Scalable Digital Business from the Ground Up – Now at ₹200 Cr Run Rate. Expertise in setting up effective departments by emphasizing strategic planning,organizational alignment, and a focus on both people and processes. Additional strengths include training for enhanced learner effectiveness, customer strategy for wide-scale adaptability, as well as expertise in credit lending, risk management, marketing, and overall strategic vision.

Experience

15 yrs 9 mos

Total Experience

3 yrs 1 mo

Average Tenure

6 yrs 11 mos

Current Experience

Fibe.india (formerly earlysalary)

DVP Strategic Partnerships

Jun 2019 – Present · 6 yrs 11 mos · Pune, Maharashtra, India · On-site

Driving Partnerships for Scaled growth and profitabe impact -
Accelerating AUM growth by achieving key milestones and optimizing market positioning.
Aligning company strategy with competitive insights to strengthen market presence.
Building high-performing teams, processes, and frameworks to drive risk-based growth while enhancing customer experience.
Continuously leveraging insights to expand market share and deepen partnerships within the ecosystem

PartnershipsMarket PositioningTeam BuildingCustomer ExperienceStrategic PartnershipsMarket Growth

Idfy

Client Delivery Manager

Apr 2018 – Jun 2019 · 1 yr 2 mos · Mumbai Area, India

Partner On-boarding,Negotiations,Inter-department collaboration in achieving timely deliverance of Pilot/ongoing projects,Setting & tracking performance metrics are met,Account progress reports and quarterly initiatives,profitable business deals for both sides,Collaborating to maximize profit by up-selling or cross-selling.Market analysis to identify SWOT.

Partner On-boardingNegotiationsPerformance MetricsMarket AnalysisClient DeliveryAccount Management

Cashcare.in

Customer Service Team Lead

Nov 2015 – Mar 2018 · 2 yrs 4 mos · Mumbai Area, India

End to end customer experience,cross-functions on Training, Quality, Automated responses and use of contemporary technologies for automation of repetitive tasks, Customer drop off analysis, Customer Retention,channelizing feedback for product improvement.

Customer ExperienceTrainingQuality AssuranceCustomer RetentionCustomer Service