Apr 2019 – Dec 2019 · 8 mos

• Led the entire quote to cash operations (from sales to collections) for the client accounts in the entire North & East region in IBM successfully.
• This spanned across more than 100 + Clients across GTS (now Kyndryl) and GBS Brands, Revenue size of XXX $ Mn and backlogs & signings > $ XX Mn
• Managed large cross functional team of business analysts, contract managers, bid managers, contract leaders, financial analysts/CAs/finance controllers, account receivables team
• Key Achievements **
• One of the best managers & received IBM Certified Manager badge
• Received IBM Asia Pacific Award for implementing Kaizen and Automation for cognitive contract management (#1 across AP)
• Received engagement, manager score of 95 % + (amongst the top IBM Worldwide) and mentoring team fostering high performance and satisfied team

Jan 2019 – Present · 7 yrs 4 mos

• Leading the CXO level relationship, P&L, sales & overall program management for HSBC (one of the largest banks and marque IBM's client).
• Key Achievements **
• Led the program, engaged with client stakeholders resulting into rapid growth of IBM revenue within first six months (Fastest in IBM's Financial Services Sector in Q4 2021 & Q1 2022)
• Received appreciation from client stakeholders supporting in their digital transformation journey

Jan 2014 – Dec 2018 · 4 yrs 11 mos

• Led the team of sales representatives, established the sales / business development program from the scratch for entire Airtel Account and led sales team to achieve and outperform the sales targets and mentored them to become independent.
• Generated new opportunities, managed the revenue & overall program leading to increased profitability. Managed the entire revenue engine from signings till revenue recognition & collections.
• Developed the partner ecosystem in line with client strategy and grew the revenue share for IBM by creating win win proposals
• Led the new deal signings for managed services deal for internal applications ($ XX Mn)
• Key Achievements **
• Received award from IBM MD for managing the overall new opportunities program successfully increasing account profitability
• Received award from IBM Leadership for signing of the opportunity for the Billing Certification & infrastructure transformation for Airtel (high visibility initiative from client CIO & business standpoint)
• Received Eminence & Excellence Award from India/South Asia GTS (now Kyndryl) COO & GM for outperforming revenue targets

Jan 2008 – Dec 2013 · 5 yrs 11 mos

• Promoted to Client Executive and portfolio increased to manage the B2B Business (Airtel Business & Long Distance Services), DTH Services, Airtel Sri Lanka, Security Services, Bharti Subsidiaries - Centum Learning, Bharti Retail & Bharti Realty. Managed the stakeholders & overall program.
• Led the deal for DTH Services for Airtel ($ XX Million) from techno-commercial perspective involving more than 20 applications, integrated BSS stack, Large Infrastructure and 80 member team
• Led the end users services management deal for Centum Learning
• Led the IBM Q Radar SIEM (Security Incident & Event Management) deal for Airtel ($ X Mn)
• Key Achievements **
• Received IBM Asia Pacific Award for managing Bharti Airtel client & exemplifying IBM Value “Dedication to client success”
• Recognized as “Top Talent” in IBM three times (Year 2008, 2009, & 2013)
• Received recognition from Bharti Airtel CIO for playing instrumental role in delivery of IT programs

Apr 2004 – Dec 2007 · 3 yrs 8 mos

• Led the Client Relationship, Program Management, Sales for Airtel Fixed Line Services
• Led the team of 30+ team members and managed the client relationship with Airtel Circles' CEO (Delhi, Karnataka, Tamil Nadu)
• Key Achievements **
• Received Award from IBM Leadership for improving client satisfaction in Airtel Account
• Selected for Innovation program, showcased project “Office of Future” to IBM Leadership Team in New York, USA