Jul 2025 – Present · 10 mos

Jul 2023 – Jul 2025 · 2 yrs

Nov 2022 – Jun 2023 · 7 mos

Jul 2022 – Oct 2022 · 3 mos

Sep 2021 – Jun 2022 · 9 mos

• Implementing Agile methodology via daily scrums to review progress of sales against plan, in order to understand blockers and determine contingency plans. Overseeing the KPI’s of representatives through PESTLE analysis to understand their performance against plan and provide effective support and solutions where required. This includes managing, training and evaluating a group of 20+ subordinators both hierarchical and dotted line.
• Responsible for overseeing and implementing supply chain and logistic strategies within operations in order to maximise the process efficiency and productivity. Planning and monitoring of all selling activities to ensure sales targets are met and exceeded.
• Implementing lean six sigma methodology in particular DMAIC, by Identifying, streamlining and optimizing processes within the business organization. Thereby, reducing waste and operational expenditure (OPEX), whilst increasing efficiency, employee utilization rate and reducing environmental pollution.
• Other responsibilities includes but is not limited to:
• Working cross functionally with commercials on trade plans
• Drive tactical planning throughout all levels of the organization that is closest to the customer
• Understanding the voice of the customer (VOC) and implementing customer centric protocols to ensure our customers needs are being met
• Implementing just in time (JIT) protocols in order to maximise business sales and support the growth vision of the business.
• Conducting customer journey impact assessments to identify scope for improvements and increase productivity
• Systemising the sale process in order to work more efficiently and productively
• Identifying areas of opportunity to increase growth and sales whilst mitigating against risks
• Work alongside sales leaders to define objectives, standardize business reporting and create dashboards for line managers and peers
• Coach and mentor Growth Trainees

Feb 2021 – Sep 2021 · 7 mos

• Responsible for Supervising coordinators and supporting the implementation of logistic strategies. Creating synergy by maintaining relationship with all aspects within the business structure (Bookers, Growth, Telesales, Operations and Commercial). Identifying process bottlenecks and recommending solutions. Conducting gap analysis in order to understand areas of improvements within the sales functionality.
• Extending remit to become first level support for sales related incidents ensuring business as usual process were addressed within agreed timescales. Conducting audit of data to ensure consistency and ensuring CRM data is up to date

Jul 2020 – Jan 2021 · 6 mos

• Required to accurately analyse data provided in order to maximise new business opportunities whilst also minimising the level of risk the company faces. A very important aspect of this role was to maintain and develop customer relationships in a saturated and competitive market. Streamlined operational processes by supporting the execution of a new customer address verification protocol.
• Identified as SPOC (Single Point Of Contact) to support the smooth deliveries of customer orders by providing essential information such as customer location, incorrect product delivery or damaged goods by either providing a refund or exchange whichever the customer preferred.
• Implementing TCF (Treating Customer Fairly) protocols by ensuring that customers received products at the price quoted at time of sale even if the rate was uplifted within minutes of the initial quote

Jun 2020 – Jul 2020 · 1 mo