Mar 2021 – Apr 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Drove transformation, adoption, and retention for Zscaler’s Network Security products.
• Managed customer lifecycle to enhance expansion and drive relationship development with CXO.
• Conducted Regular operation and executive reviews.
• Ensured customer success by driving value realization for Zscaler Internet security products.
• Managed 40+ accounts for US EAST with a combined value above 5 Million USD.

Sep 2018 – Mar 2021 · 2 yrs 6 mos · Bengaluru Area, India

• Partnered with some of the largest airlines as Emirates, Etihad, Fly Dubai, British Airways, Air France to streamline the product pain-points and collaborate with internal team to drive the product vision forward for Market leader product Schedule Manager.
• Acted as an Subject Matter Expert for AirVision Planning and Scheduling Solution entailing implementations across APAC and EMEA region for SAAS based system.
• Streamlined customer pain points and collaborated with internal teams on customer adoption and product enhancement.
• Responsible for Requirement Gathering, business user training, business process consulting and customer onboarding for various critical customers which are hosted on SaaS / in-house servers.
• Partnered on customer environment transition from local SaaS offering to AWS cloud
• Worked with development team in reduction of JIRA backlog and modernization of internal scrum processes.

May 2016 – Jun 2016 · 1 mo

• Detection and Estimation of Periodic Motion in Videos under Prof. Venkatesh, IIT Kanpur
• Studied Fourier Transform and its applications in Image Processing domain
• Applied Discrete Fourier Transform on video frames to detect areas of high frequency periodic activity
• Estimated the frequency of such regions by finding local peaks in the frequency spectrum