Phil Watkins

CEO

Detroit, Michigan, United States20 yrs 11 mos experience

Highly Stable

Key Highlights

Scaled customer education for Fortune 500 companies.
Achieved highest CSAT score in Customer Experience organization.
Mentored dozens of L&D professionals across multiple industries.

Stackforce AI infers this person is a Learning & Development leader in the B2B SaaS industry.

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Skills

Core Skills

Learning & DevelopmentTraining Management

Other Skills

TrainingLeadership DevelopmentOnboardingGap AnalysisUpskillingInstructional CoachingSmall Team ManagementLearning ManagementE-Learning ConsultingManagementLeadershipTeam LeadershipTelecommunicationsSalesCustomer Service

About

I lead Learning & Development teams in B2B SaaS — most recently at ZoomInfo, where I scaled customer-facing education for Fortune 500 enterprise deployments, ran a customer webinar program reaching 35,000+ accounts, and shifted from AI skeptic to daily power user by deploying agents and persona context layers that compressed routine work from 3 hours to 15 minutes. My management style is empathy-first and team-cohesion-obsessed. The teams I've built tend to be high-CSAT, high-retention, and high-loyalty — my last team posted the highest CSAT score (4.96/5) in our Customer Experience organization. I've mentored and coached dozens of L&D professionals across three companies and three industries. Currently exploring my next role: Senior IC, Manager, or Senior Manager level in Learning & Development, Revenue Enablement, Customer Onboarding, or Customer Experience. Based in the Detroit Metro area; open to hybrid, in-person, or fully remote. If you're hiring a leader who can build winning teams, design AI-integrated learning workflows, and ship customer education at enterprise scale — let's talk.

Experience

20 yrs 11 mos

Total Experience

7 yrs 9 mos

Average Tenure

5 yrs 4 mos

Current Experience

Zoominfo

3 roles

Team Lead, Learning & Development

Promoted

Dec 2024 – Present · 1 yr 5 mos

Senior Learning & Development Manager

Mar 2024 – Dec 2024 · 9 mos

Learning & Development Manager III

Jan 2021 – Mar 2024 · 3 yrs 2 mos

Sprint

3 roles

Regional Training Manager

Promoted

Nov 2018 – Aug 2020 · 1 yr 9 mos

Served as Regional Manager of Learning & Development, overseeing all areas of new hire onboarding, systems training, leadership development, and local initiatives. Oversaw training and development needs for Delaware, Maryland, Virginia, and Washington, DC Region. Partnered with Market Director to assess training needs and deploy resources for 7 company-owned retail districts. Led 4 District Trainers to perform all learning initiatives, and with building schedules, performing gap analysis, and upskilling through certifications.

TrainingLeadership DevelopmentOnboardingGap AnalysisUpskillingLearning & Development+1

Human Resources Delivery Specialist

Promoted

Jun 2015 – Nov 2018 · 3 yrs 5 mos

Store Manager

Feb 2013 – Jun 2015 · 2 yrs 4 mos

Radioshack

District Training Manager

Dec 2004 – Jan 2013 · 8 yrs 1 mo · Charlottesville, Virginia, United States

Provided leadership as District Training Store Manager responsible for leading team of 13 retail associates and 1 assistant manager in driving sales and operational excellence within a store location. Developed and implemented high-impact operational strategies to ensure attainment of customer service and sales goals. Directed cycle and off-cycle inventories for all 11 stores in the district. Assisted directly in new manager onboarding during first 90 days for all external hires and internal promotions to SM and ASM.