Praveen Maurya

Operations Associate

Delhi, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over a decade of experience in retail operations.
Expert in optimizing logistics and inventory management.
Proven track record in team leadership and operational excellence.

Stackforce AI infers this person is a Retail Operations Expert specializing in logistics and team management.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipRetail Management

Other Skills

Logistic SupportOffice AdministrationInventory ManagementProcess OptimizationQuality ControlTechnology IntegrationTeamworkLogistics ManagementSupply Chain OperationsSupply ManagementWarehouse OperationsWarehouse Management SystemsRetailQuick commerceProblem Solving

About

With over a decade of experience in retail operations and logistics support, I currently serve as Deputy Cluster Manager at Zepto, where I oversee the end-to-end operations of multiple dark stores. My focus is on optimizing processes through targeted improvements like small Kaizen initiatives, ensuring efficiency in order processing, inventory management, and team performance. At Zepto, I lead teams of store associates and riders, championing operational excellence and timely hyperlocal delivery services. My career has been defined by a commitment to teamwork, precise office administration, and strategic management, which align with my goal of streamlining operations and delivering exceptional customer satisfaction.

Experience

10 yrs 5 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs

Current Experience

Zepto

Deputy Cluster Manager

May 2022 – Present · 4 yrs · New Delhi, Delhi, India · On-site

Leading the entire End to End operations of multiple dark stores.
Manage a team of store associates & Riders.
Processing 75K order monthly with Avg Defects of 1%, NPS 90%, RTO<1%, O2A<12 Min & KPI,
Planning, Analysis and improvement of processes and procedures through small KAIZEN.
Launched the 3 Hyperlocal Delivery Model Dark store for Zepto.
𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:- Super headed strategic initiatives to optimixe
warehouse operations and ensure seamless 10-minute deliver services
in Karol Bagh area(Delhi).
𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:- Lead a team of Dark Store Associates & Riders, providing direction, motivation, and training to ensure peak
perbormance and adherence to company standards.
𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:- Implemented advanced inventory
management techniques to maintain optimal stock levels, minimize
stockouts, and reduce wastage.
Focus on Damage,Expiry,Quality & FC cancellation.
𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:- Conducted regular audits and process reviews
to identify bottlenecks and areas for improvement, resulting in increased
throughput and faster order processing.
Quality Control
.Technology Integration:- Leveraged cutting-edge technology
solutions such as warehouse management systems-WMS and
automated order processing systems to optimixe operations and improve overall efficiency,
Focus on daily basis Audits.
𝐂𝐫𝐨𝐬𝐬-𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 :- Successfully achieved and consistently
exceeded key performance indicators (KPIs) related to delivery times,
order accuracy, inventory turnover, and customer satisfaction.
𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐅𝐢𝐫𝐬𝐭 𝐌𝐢𝐥𝐞 & 𝐋𝐚𝐬𝐭 𝐌𝐢𝐥𝐞.
Leading multiple project in our cluster