Melissa Heinz

CEO

New York, New York, United States15 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in AI integration for nonprofits
Proven track record in program management
Strong focus on data-driven decision making

Stackforce AI infers this person is a strategic leader in EdTech with a focus on program management and AI integration.

Contact

Skills

Core Skills

Program ManagementBusiness Process Management

Other Skills

Objectives and Key Results (OKRs)Jira AlignData-driven Decision MakingTeam Mentorship and CoachingProduct Development LifecycleSoftware Development Life Cycle (SDLC)Educational LeadershipCommunity Outreach

About

I've spent my career in education and nonprofits because I believe in the power of mission-driven work to transform communities. As Partner Success Lead for Anthropic's Beneficial Deployments, I help organizations unlock their potential by integrating AI thoughtfully into their workflows—not as a replacement for human connection, but as a tool that gives teams back time to focus on what matters most. My approach centers on deep partnership and change management. I work alongside nonprofit leaders to navigate the complex challenge of AI adoption: understanding their unique needs, building internal capacity, and ensuring technology serves their mission rather than the other way around. I specialize in solving thorny problems with data-driven solutions and strategic thinking, always beginning with "why" to ensure every integration creates meaningful impact. With a background spanning strategic leadership, program oversight, and cross-functional collaboration, I'm committed to helping nonprofits work smarter, serve more people, and amplify their impact. Whether it's streamlining grant writing, accelerating program delivery, or freeing up staff for mission-critical work, I'm here to help organizations move from experimentation to systematic AI adoption—building the expertise that will serve their communities for the long term.

Experience

15 yrs 11 mos

Total Experience

5 yrs

Average Tenure

11 mos

Current Experience

Anthropic

2 roles

Partner Success | Beneficial Deployments

Promoted

Jan 2026 – Present · 4 mos

GTM | Claude for Education

Jun 2025 – May 2026 · 11 mos

Chegg inc.

2 roles

Director, Program Management

Apr 2023 – Jun 2025 · 2 yrs 2 mos

Head of Business Program Management function; lead the team of Program Managers overseeing the diverse portfolio of programs that drive Chegg’s strategic objectives. Owns the definition and delivery of operational and strategic goals.
Focus on process and tools that allow the team to be more capable and productive in the planning and execution of strategic initiatives; implemented Jira Align to provide transparency and drive decision making, rolled out Product Development Lifecycle to improve effectiveness of planning and execution, and built discovery and planning tools to support more effective roadmap planning, at scale.
Serve as Designated Responsible Individual for OKR focused on Speed to Delivery and Continuous Improvement. Led the development and delivery of Chegg’s scrum training across 360 Engineering, Product Management, UX, and PMO team members.

Objectives and Key Results (OKRs)Jira AlignProgram ManagementBusiness Process Management

Group Program Manager, Learning Product & Content

Apr 2021 – Apr 2023 · 2 yrs

Led program management team, overseeing E2E planning and delivery of new core products (0 to 1) and content programs while also serving as PgM lead alongside the team. Oversaw and led notable programs including internal business process scalability, AI focused personalization efforts, Pricing and Packaging, and onboarding and retention
Acted as a trusted partner to senior leaders and executives; identified opportunities to scale the PMO and grow PMO practices; developed structure for quarterly business reviews for 30+ teams, emphasizing outcomes and consistent communication with C-staff and built Smartsheet system to drive resourcing and prioritization
Built a Program Management team charter and career ladder to ensure consistent investment in the team; provides clear ownership, roles, and articulates line of sight for teams

The college board

5 roles

Senior Director, AP Program Management

Promoted

Apr 2019 – Apr 2021 · 2 yrs

Drove strategic direction for AP with WE Service program growth; spearheaded the creation of a $100K College Scholarship through partnership with Allstate; celebrated 10,000 students earning “AP with WE Service” recognition
Owned definition and delivery of operational and strategic goals for AP Mentoring program achieved the highest NPS for the program, fostering growth and sustainability, and launched new course offering, driving business goals and program participation

Data-driven Decision MakingProgram Management

Director

Promoted

Dec 2016 – Apr 2019 · 2 yrs 4 mos

Joined a new team designed to operationalize a brand new Pre-AP program. Responsible for driving strategic growth through marketing channels and operationalizing program implementation and onboarding
Managed a $1M marketing campaign, exceeding student reach and revenue goals
Developed a cohesive and comprehensive SB and Pre¬AP International Strategy, surpassing revenue goals during initial pilot

Team Mentorship and CoachingProgram Management

Associate Director

Promoted

Nov 2015 – Dec 2016 · 1 yr 1 mo

Sunset a program and launched a new lower cost advisory program, achieving greater efficiency and cost-effectiveness
Managed the strategic planning of over 50 events and created KPIs for evaluating effectiveness and driving future planning