Ajay Tiwari

Business Development Executive

Indore, Madhya Pradesh, India9 yrs 1 mo experience

Highly Stable

Key Highlights

Proven track record in sales operations and customer service.
Expertise in e-commerce and inventory management.
Strong leadership skills demonstrated in team management.

Stackforce AI infers this person is a seasoned professional in e-commerce and operations management.

Contact

Skills

Core Skills

Sales OperationsOperationsCustomer Service

Other Skills

E-commerceData AnalysisAuditingBusiness AnalysisAccount ManagementAccounts PayableAccountingMedical ImagingProduct LaunchU.S. Food and Drug Administration (FDA)Market DevelopmentBiomedical ElectronicsCertified Quality Engineer (CQE)Operating RoomBiomedical Devices

About

WORK EXPERIANCE- reliance retail team handling department manager all work *Rivigo Services pvt Ltd, as a Operation Associate since November 2018 to present. *GATI KINTETSU EXPRESS PVT.LTD.As a Operation Associat from 5 february 2017 to Oct 2018. *I have more interest in POD and I make the plan that is DRS. * most of pickup coordinato

Experience

9 yrs 1 mo

Total Experience

1 yr 11 mos

Average Tenure

1 yr 4 mos

Current Experience

Paytm

Territories sales manager

Jan 2025 – Present · 1 yr 4 mos · Indore, Madhya Pradesh, India · On-site

Sales Operations

Phonepe

2 roles

PHONEPE

Nov 2023 – Jan 2025 · 1 yr 2 mos · Raipur, Chhattisgarh, India

TEAM LEADER
PHONEPE PRIVATE LIMITED
Received Complete stock from HQ and send w
All the stock details maintained and update EOD on the portal.
All the reverse SB make pickup and return to HQ as per given TAT.
Handel 30 FL for sale’s and do the work as per my target.

Sales Team Lead

Nov 2023 – Jul 2024 · 8 mos · Raipur, Chhattisgarh, India

Reliance retail

2 roles

Department Manager

Jul 2021 – Oct 2023 · 2 yrs 3 mos

 Store Operations, Driving Sales & customer services,people
management.
 Process, SOP & InventoryManagement.
 Reduction of shrinkage & totalloss.
 Monitor and control expenses through efficient storeoperations.
 Imparttrainingtostorestaffandequipthemwiththeskillstounderstand and
fulfill consumer needs & conduct time to time OJT for therespective
team.
 To ensure timely flow of information’s to facilitate reviews, reportingand
initiation ofaction.
 Tomaintain hygiene: ensure the store and store vicinity is neat and
clean all thetime.
 Material planning,Inventory management,SAP businessoperation,price
benchmarking.
 Expertise in functions like Operations, Merchandising, Customerservice, Quality, MIS, Revenue generation and promotionaloffers.
 Also worked in JIOMART where I learned how E-Commerceoperation
and supply chainwork.
 End to end store operations making sure that customer ordersare
processed and delivered with 100%fulfillment.

E-commerceOperationsCustomer Service

Sales Department

Aug 2020 – Aug 2023 · 3 yrs

E-commerceSales Operations

Rivigo

Associate

Mar 2018 – Jul 2020 · 2 yrs 4 mos · Raipur, Chhattisgarh, India · On-site

Responsible for managing daily incoming and outgoing shipment.
Handling proper lodgment and retrieval shipment.
Responsible for managing total sale tax operational activities.
Team roaster maintaining as per work load.
Maintaining team and assigned daily work as per work load.
Daly follow-up for deps regarding issue and cleared same day.
Looking Weekly scorecard and doing work on week score for next score improvement.
5S maintaining as per corporate SOP’s.
Recruiting training supervising for better operation.
Maintaining OTD with 85% & OTA.
Vendor management for better operation.
0 POD pendency and 0 COD amount pendency focused on priority base as per given TAT

E-commerceOperations

Gati limited

Customer Service Manager

Jan 2017 – Feb 2018 · 1 yr 1 mo · Nagpur, Maharashtra, India · On-site

Received all the vehicle like LH, Pickup, Delivery vehicle and scanned all the shipment properly,
and matched with tally sheet.
LH vehicle loaded and depart on time ad per given TAT with all the document.
Quardinate all the pickup related queries with pickup clients.
Lead shift after 6 month any 1 shift.

E-commerceCustomer Service