Aug 2024 – Apr 2025 · 8 mos · Mumbai · Hybrid

• > Lead and direct the Enterprise Customer Risk Ranking (ECRR) program, ensuring alignment with regulatory requirements, internal governance standards, and industry best practices for financial crime risk management.
• > Establish and implement a data governance framework and data quality management program across monitoring and screening controls within Global Financial Crimes, including integration of E*TRADE client reference data into Morgan Stanley’s enterprise data framework.
• > Oversee strategic planning, governance oversight, and execution of technology control policies across 18 functional groups, ensuring compliance with global control standards and effective project portfolio management.
• > Manage technology teams supporting Anti-Money Laundering (AML), anti-corruption, and due diligence programs, while driving process improvements and integrating monitoring controls from E*TRADE platforms.
• > Lead organizational and operational transformation initiatives by optimizing team structures, improving agility, and strengthening risk and compliance technology capabilities.
• > Worked with a project on $17M fraud control technology portfolio, enhancing cyber fraud detection, authentication frameworks, and risk mitigation strategies. Establish the Fraud Technology program, improve governance reporting, and implement Agile delivery practices.
• > Lead cross-functional teams in the redesign of the primary client account opening and management platform, managing both run-the-bank and change-the-bank activities.
• > Transform the end-to-end client onboarding process from a fully manual workflow to an automated, integrated platform connected with upstream and downstream enterprise systems to improve efficiency, scalability, and control effectiveness.

Oct 2023 – Aug 2024 · 10 mos · Mumbai · Hybrid

• Roles and responsibilities :
• > Requirement Elicitation & Prioritization: Organize and lead gathering sessions utilizing interviews, questionnaires, focus groups, document/interface analysis, and brainstorming. Translate business needs into clear requirements and prioritize them using MoSCoW and Business Value methods.
• > Comprehensive Business & Process Analysis: Conduct AS-IS & TO-BE, Gap, Scope, and Impact analyses to design fit-for-business change strategies. Effectively communicate processes by utilizing BPMN, UML Use Case Diagrams, Context Diagrams, and Flowcharts.
• > Documentation & Visual Prototyping: Deliver core requirement artifacts including BRDs, FRDs, SRS, Process Flows, Change Requests, Traceability Matrices, and Mind Maps. Construct intuitive data models, wireframes, and mockups for system interfaces.
• > Product Backlog Management: Partner with the Product Owner to build and right-size the backlog by writing precise User Stories and Acceptance Criteria. Distinguish "must-haves" from "wants," take ownership of prioritization decisions, and prevent last-minute scope changes.
• > Agile Scrum Leadership & Team Coordination: Act as the central Point of Contact, liaising with Delivery Managers and the Sprint Team to monitor deadlines. Manage end-to-end Sprint cycles, including Planning, Stand-ups, Storyboards, Reviews, and Retrospectives.
• > Quality Assurance, Validation & Delivery: Drive requirement verification and validation through client workshops and reviews to ensure continuous business value. Perform QA and User Acceptance Testing (UAT) to facilitate successful, on-time, and on-budget application go-lives.

Feb 2023 – Oct 2023 · 8 mos · Tunis, Tunisia · On-site

• Responsibility:
• Responsible for business requirement preparation using activity diagrams, use cases, scenarios, business analysis, flowcharts, document analysis.
• Conduct root cause analysis (RCA) of issues following a fix once principle
• Analyse and document current state system architecture flows, field mappings, and user processes to bring transparency to the complexity and interdependence between systems and data
• Prepare business requirements to address system root causes and arrange for sign-off from stakeholders across all functions including front office, infrastructure, and IT teams
• Work with onshore, offshore and third-party IT developers to translate business requirements into functional and technical specifications
• Prepare and execute test cases and plans to support test cycles, and support users through UAT. Identifying and co-ordinate any training requirements resulting from process changes
• Gathering information from multiple sources and critically evaluating it, reconciling conflicts, disseminating high-level information into details and distinguishing user requests from their true needs

Feb 2020 – Jan 2023 · 2 yrs 11 mos · On-site

• Experienced in understanding and analysing business requirements and creating/preparing the BRD and FRD documents.
• Experienced in requirement gathering by using elicitation techniques such as brainstorming, interviews, observation, document analysis, questionnaires, reverse engineering, prototyping, and by conducting JAD Sessions.
• Conducted SWOT analysis, Gap analysis, and business process analysis to identify critical issues
• Understanding business processes and ideas and developing UML diagrams such as use cases and activity diagrams for providing clear communication to the technical team.
• Developing, reviewing, and reporting on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team.
• Implemented software methodologies like SDLC Model, Component Assembly Model, Prototype Model, JAD Model, RAD Model, Spiral Model, Scrum, etc.
• Proficiency in SQL databases and database querying languages and Data Visualization with data analysis on Functional Part
• 7% profit by Replacing manual works into Automation with multiple ideas on the EWS Application.
• Emotionally Balanced in Managing Work Pressure, Conflict Management, Critical thinking in Problem Solving.

Feb 2019 – Feb 2020 · 1 yr · On-site

• Responsible for eliciting, analysing, prototyping & writing business requirements and specifications for the project
• Analyse Business requirement documents, Functional Requirements document and Requirement Traceability Matrix
• Created sample screen mock-ups and protypes to describe the requirements and designed process-flows using Use-case diagrams and specification documents, activity diagrams
• Conducted meetings, prototyping sessions with external stakeholders to analyze the requirements in terms of solution
• Worked with onsite BA’s and business consultant for this project.
• Organized Team requirement understanding sessions, Whiteboard sessions.