Sep 2024 – Jul 2025 · 10 mos · London Area, United Kingdom · On-site

• At Julius Rutherfoord & Co, I focused on employee relations, managing intricate cases and ensuring adherence to employment law. I provided guidance to managers on dismissals and contractual issues while leading disciplinary hearings. My contributions to training content and DEI initiatives fostered a balanced approach that aligned business objectives with employee welfare. This role allowed me to refine my skills in compliance, conflict resolution, and strategic HR management.

Sep 2023 – Aug 2024 · 11 mos

• Undertook extended international travel, developing adaptability, cultural awareness, and resilience.

Mar 2023 – Aug 2023 · 5 mos · Greater London · Hybrid

• In my role at Sapore Vero, I effectively managed employee relations across various sites, focusing on performance and conduct issues. I provided crucial advice to managers on disciplinary actions and employment law compliance. Additionally, I led investigations and hearings, ensuring a fair process for all parties involved. My implementation of an HRIS system significantly streamlined administrative tasks, allowing for improved documentation and internal processes from onboarding to off boarding.

Jan 2022 – Feb 2023 · 1 yr 1 mo · London, England, United Kingdom · Hybrid

Aug 2021 – Jan 2022 · 5 mos · Greater London · On-site

• At London Women's Clinic, I played a pivotal role in supporting HR functions for over 220 employees across various locations. My responsibilities included managing employee relations cases, leading onboarding and offboarding processes, and maintaining compliant HR records. I also contributed to process improvements and system enhancements, ensuring a streamlined HR operation.

May 2021 – Jul 2021 · 2 mos · London, England, United Kingdom · Remote

• via Australasian Recruitment

Oct 2018 – Jan 2019 · 3 mos

• Worked with the technical support team for a couple of hours every day over a 4-month period to help with the increase of IT tickets and lack of staffing in the department. Used the ServiceNow workflow system to resolve technical issues and increased the percentage of successfully closed incident tickets from 97% to 100%. Effectively dealt with password resets, creating computer accounts, adding profiles to distribution email lists, troubleshooting problems with MS Applications, diagnosing physical computer or laptop issues, and delegated problems to more experienced IT, broadcast or systems engineers when required.

Mar 2018 – Aug 2018 · 5 mos

• Working for two entertainment clients: Awesomeness TV creating social media content for Instagram and Facebook targeted at 14-24 year old girls and N2K (Need2Know) broadcast on Al-hurra TV. Researching web content, developing ideas, writing scripts and music cue sheets, liaising with broadcasters and helping with the general planning for each episode.

Jun 2017 – Apr 2021 · 3 yrs 10 mos

• In this capacity I spearhead end-to-end management of workforce for ITN Studios departments. I provide sound guidance to new employees on company policies and functionality of workforce systems. I handle booking process of freelancers in compliance with finance, tax, and employment status guidelines. I compile and analyse employee/financial data to ensure accuracy and transparency of information. I organise and prioritise tasks to complete simultaneous projects within strict time constraints.
• Few are the highlights I brought to Independent Television News:
• ☛ Led the full life cycle of new workforce management system integration project for over 100 staff and freelancers through incorporating HR and company regulation/procedures.
• ☛ Responded to multiple employees’ inquiries regarding maternity leave, absences, performance reviews, employee relations, employment law, and training requests.
• ☛ Substantially nurtured team knowledge and productivity through delivering effective training to cross-functional teams on workforce practices and protocols.
• ☛ Utilised excellent expertise in various workforce management systems to develop and maintain rosters for +150 employees while adhering to HR and GDPR regulations.
• Related Skills: Recruiting and Staffing Initiatives, Team Building and Training, Data Analysis and Reporting, Multitasking and Self-Management, Full Life Cycle Project Management, Benefits and Payroll Administration, Process Improvement

Jun 2016 – May 2017 · 11 mos · London, United Kingdom · On-site

• In this capacity I earned promotion of acting PM from Head receptionist with five months for displaying dedication and strong commitment to work ethics. I updated and maintained employee database utilising Excel and EXACT to facilitate informed decision making. I responded to large number of inquiries and provided results-driven solution to embed culture of performance of excellence. I resolved performance management and employee relation issues by collaborating with staff and management.
• Main achievements:
• ☛ Accelerated the private dentistry revenue growth by 25% within six months through the development and implementation of innovative social media campaigns.
• ☛ Enhanced employee performance by 20% within six months through creating comprehensive training materials and sourcing relevant courses.
• ☛ Boosted general dentistry income by 6% within six months through providing engaging training to staff members on customer service and communication skills.
• ☛ Reduced free time in dentist's diaries by 50% and appointment no show rate by 6% through instituting text message reminder service, telephone reminders, and an automatic short notice availability service.
• Related Skills: Employee Database Management, Issues Identification and Resolution, Cross-functional Team Collaboration, Performance Evaluation / Improvement, Staff Training and Coaching, Multitasking and Self-Management

Jun 2015 – May 2016 · 11 mos · Bromley

• At Hayes Dental Surgery, I played a pivotal role in enhancing HR processes and employee engagement. I coordinated on-boarding and off-boarding procedures, conducted training sessions and implemented initiatives to foster a positive work environment, and collaborated with finance on payroll accuracy. My efforts in developing efficient Excel spreadsheets streamlined employee information management, contributing to overall operational efficiency.

Oct 2014 – Mar 2015 · 5 mos · West Norwood

Jun 2014 – Jul 2015 · 1 yr 1 mo · Bromley, Greater London, United Kingdom · On-site

• In my role at Premier Orthodontics, I played a pivotal part in enhancing patient care and administrative efficiency. I was responsible for executing robust policies and preparing essential documents while also ensuring a strong online presence through innovative media campaigns. My efforts in streamlining operations significantly boosted new patient conversion rates, contributing to the company's growth.

Feb 2014 – Jul 2014 · 5 mos · London, United Kingdom

Nov 2013 – Oct 2014 · 11 mos · London, United Kingdom

Oct 2013 – Jan 2015 · 1 yr 3 mos · London, United Kingdom

Jun 2012 – Oct 2012 · 4 mos · Bromley, United Kingdom