Maneesh Kumar

Operations Associate

Delhi, India4 yrs 6 mos experience

Key Highlights

Expert in managing large teams for efficient operations
Proven track record in last-mile delivery optimization
Skilled in inventory management and customer satisfaction

Stackforce AI infers this person is a logistics and operations expert in the E-commerce sector.

Contact

Skills

Core Skills

Fleet OperationsTeam ManagementInventory ManagementLast MileRetail Operations

Other Skills

Microsoft ExcelFleet PlanningStrategyQuick CommerceWarehouse OperationsComplaint ManagementMulti-Store OperationsCustomer Relationship Management (CRM)Soft SkillsPerformance ManagementTraining ManagementSales ManagementQuality ManagementProduction Line ManagementKaizen

About

Experienced Assistant Operation Manager with 4 years' experience in E-commerce and Retail FMCG Business Development, First Mile, Last Mile, Business Performance Metrics Sustainability, Inventory Management, Hub management, managing costs, streamlining operations, & maximizing customer satisfaction. Experienced in new store launches and skilled at applying creative Visual Merchandising techniques in order to optimize product visibility & attention.

Experience

4 yrs 6 mos

Total Experience

1 yr 6 mos

Average Tenure

Current Experience

Swiggy

Fleet Manager - operation

Nov 2024 – Nov 2025 · 1 yr · New Delhi, Delhi, India · Hybrid

Managing a team of 350-450 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
Improve and maintain promised delivery times for better customer experience.
Conduct classroom/field training at an individual level for better customer experience.
Conduct regular field audits for better compliance among Pickup and Delivery Partners.
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
Ensure excellent customer experience by solving order level escalations.
Support Pickup and Delivery Partners during emergencies and exigencies.
Must have customer service skills and be able to maintain a consistent, high level of services.

Fleet OperationsTeam Management

Bigbasket.com

Store Supervisor - operation

May 2023 – Nov 2024 · 1 yr 6 mos · New Delhi, Delhi, India · On-site

Managed a business exceeding 20 Crore in an BB Now Store with 1100+ daily deliveries. Demonstrated expertise in last-mile delivery KPIs and KRAs, focusing on continuous improvement in Quick Commerce. Ensured strict adherence to FC SOPs and conducted regular audits, achieving a 0.5% customer complaint rate. Maintained 100% inventory sanity and hygiene levels to ensure complete fulfillment and enhance customer satisfaction. Collaborated with various departments to integrate logistics with business systems, including order fulfillment and vendor management.

Inventory ManagementLast Mile

Zepto

Shift incharge - Operation

May 2021 – May 2023 · 2 yrs · Delhi, India · Remote

Leading all aspects of a dark store of 4000 Sq.Ft. with 1600+orders, including but not limited to inbound, inventory, outbound, staff planning, rostering, training and employee engagement.
Deliveries in 10 minutes with 95% on-time delivery, >1% RTO, and Maintaining NPS <90%.
Leading and executing the dark store capacity planning with respect to infrastructure and staff.
Root cause analysis and Identify defects, trends in Last Mile's performance, COD, Non-Delivery Reasons, Inventory Adjustments, DC Discrepancy for CAPA.
Reduced Packer and Rider (CPO) costs per Order, keeping a close eye on Packer/putter IPP and Rider OPH to achieve profitability.

Microsoft ExcelRetail OperationsLast Mile