Jay Prakash

Operations Associate

Ghaziabad, Uttar Pradesh, India7 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in managing large delivery fleets.
Proven track record in operational efficiency.
Strong background in customer service and grievance resolution.

Stackforce AI infers this person is a Fleet Operations Manager with expertise in logistics and customer service.

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Skills

Core Skills

Fleet ManagementOperations ManagementCustomer ServiceLogisticsInventory Management

Other Skills

Fleet OperationsGrievancesPeople ManagementOperational EfficiencyQuality InspectionDeliveriesEducationReturns ManagementInventory AccuracyStore ManagementInvoicingB2B CommerceTraining and Development (HR)Off-shore Team ManagementMonitoring Performance

Experience

7 yrs 2 mos

Total Experience

2 yrs 2 mos

Average Tenure

7 mos

Current Experience

Loadshare networks

Fleet Operations Manager

Nov 2025 – Present · 7 mos

Managing a fleet of approximately 500–600 Delivery Executives (DEs) across first and last mile operations. Maintaining key performance metrics: Login%, Gross Deliveries (GD), Early Deliveries (ED), Same-Day Completion (SDC), Attrition, and Serviceability. Performing daily data analysis of operations to identify trends and drive improvements in first-mile and last-mile efficiency. Resolving DE queries related to live orders, penalties, and payouts with swift turnaround. Identified and escalated fraud cases at the DE level (FM and LM Fraud), RX level (fake orders placed), and customer level. Consistently met or exceeded all performance goals since joining.

Fleet OperationsFleet ManagementOperations Management

Zepto

Rider store incharge

Feb 2022 – Oct 2025 · 3 yrs 8 mos

Collaborated across all operational functions to achieve overall business goals and KPIs. Ensured excellent customer experience by effectively addressing and resolving escalated customer concerns. Analyzed and optimized the overall Cost Per Order (CPO), implementing reduction strategies. Managed a fleet of 500–600 riders with strong grievance-handling and people management skills. Improved operational efficiency by increasing Orders Per Hour (OPH) and Earnings Per Hour (EPH) for riders. Led the Refund Management Project across all Zepto locations in Ghaziabad.

Operations ManagementCustomer Service

Reliance retail

Team Lead

Aug 2020 – Feb 2022 · 1 yr 6 mos

Handled the entire Operations & Logistics team for Jio Mart store operations. Managed timely vehicle dispatch, order delivery, and return process management for Jio Mart. Monitored store staff performance and conducted periodic management reviews. Ensured correct stock loading into vans and accurate order fulfillment. Resolved customer invoice queries and managed resource allocation based on dynamic needs. Handled full HR functions including personnel selection, performance appraisal, and professional development. Oversaw cost control, asset utilization, and on-roll/off-roll team management.

Operations ManagementLogistics

Reliance trends udupi

Operations Associate

Mar 2019 – Aug 2020 · 1 yr 5 mos

Prepared daily, weekly, and monthly store reports presented to management. Coordinated with the store team for better achievement of production plans alongside quality standards. Supervised floor operations and performed component inspections per quality standards. Managed manpower allocation at store level and analyzed daily line rejections. Managed store inventory in alignment with monthly dispatch plans.

Operations ManagementInventory Management