Oct 2024 – Present · 1 yr 8 mos

Apr 2022 – Sep 2024 · 2 yrs 5 mos

• Currently overseeing the human resources functions for the entire group. Responsible for strategic HR planning, talent management, employee relations, and organizational development. Spearheading initiatives to drive employee engagement and optimize HR practices across multiple locations.

Apr 2019 – Mar 2022 · 2 yrs 11 mos

• Managed HR operations across multiple properties in the region. Focused on enhancing HR practices, improving employee retention, and implementing regional HR strategies. Led a team to ensure effective recruitment, training, and compliance with organisational policies.

Jan 2018 – Mar 2019 · 1 yr 2 mos

• Oversaw HR activities for hotels located in Delhi NCR. Implemented HR policies, managed employee relations, and coordinated recruitment and training programs. Worked closely with senior management to align HR strategies with business goals. My key responsibilities included:
• HR Operations Management: Oversaw daily HR operations, including recruitment, employee relations, performance management, and compliance with company policies and local labour laws.
• SAP S/4HANA Implementation: Played a crucial role in the implementation of SAP S/4HANA within the group, contributing to streamlined HR processes and improved data management. Provided training to HR staff to ensure smooth adoption and utilization of the new system.
• Talent Acquisition & Development: Managed the recruitment and onboarding process, ensuring timely staffing of vacancies and effective integration of new employees. Developed and implemented training programs to enhance employee skills and support career development.
• Employee Relations: Acted as the primary point of contact for employee concerns and grievances, fostering a positive work environment and resolving issues in a fair and timely manner.
• Compliance & Administration: Ensured adherence to labor laws and company policies, including health and safety regulations. Managed administrative tasks such as maintaining personnel records, handling payroll, and overseeing employee benefits.
• Performance Management: Implemented and monitored performance appraisal systems, providing feedback and support to department heads to ensure effective management of employee performance.
• Reporting & Communication: Prepared HR reports and communicated key information to senior management. Coordinated with other departments to address HR-related issues and support overall operational efficiency.
• Involved in balancing strategic HR with day-to-day operational responsibilities to support the property’s success and ensure a positive work environment.

Oct 2015 – Dec 2017 · 2 yrs 2 mos

• As Deputy HR Manager, I played a crucial role in supporting and leading the HR function for the unit. My responsibilities included:
• HR Operations Management: Oversaw daily HR operations, including recruitment, training, and performance management. Ensured HR policies were implemented consistently and effectively.
• Training & Development: Developed and implemented training programs tailored to departmental needs. Monitored training effectiveness and worked with educational institutions to support ongoing development.
• Employee Engagement & Relations: Managed employee relations, resolved grievances, and promoted a positive work environment. Ensured compliance with grooming and uniform standards and addressed employee requests and inquiries.
• Compliance & Administration: Ensured adherence to labor laws, health and safety regulations, and company policies. Administered personnel records, salary, benefits, and handled full and final settlements.
• Strategic Coordination: Coordinated with other departments for timely recruitment and development initiatives. Represented HR in various meetings and ensured effective communication between management and staff.
• My role required a proactive approach to streamline HR practices and contribute to a positive work environment, ensuring that the HR department supported the hotel's operational goals effectively.

Oct 2014 – Sep 2015 · 11 mos

• As the head of the HR function for the unit, I was responsible for overseeing and managing all HR operations, ensuring alignment with the hotel’s objectives and standards. My key responsibilities included:
• Recruitment & Selection: Managed the recruitment and onboarding processes for new hires, ensuring timely and effective staffing of positions. Coordinated with department heads to identify staffing needs and developed recruitment strategies.
• Training & Development: Implemented and monitored training programs to meet departmental and hotel-wide needs. Ensured all new employees completed the induction program and received necessary ongoing training.
• Employee Relations: Addressed employee grievances, provided guidance, and resolved issues in a fair and consistent manner. Promoted a positive work environment and ensured compliance with hotel policies and labor laws.
• Compliance & Administration: Ensured adherence to labour legislation, health and safety regulations, and company policies. Managed personnel records, appointment letters, and other administrative tasks.
• Coordination & Communication: Acted as a liaison between management and staff, conducting special events, and representing both parties when necessary. Coordinated with other departments to ensure seamless HR operations.
• Additional Duties: Facilitated social events, managed staff benefits, and coordinated with the HR Manager on various strategic initiatives.
• In this role, I was instrumental in maintaining a high level of service and ensuring the HR department functioned efficiently and effectively.

Jan 2012 – Sep 2014 · 2 yrs 8 mos

• As Assistant Manager - Human Resources, I was responsible for managing HR functions at the unit level. Key aspects of my role included:
• Recruitment & Onboarding: Assisted in the recruitment process, from job posting to interviewing and hiring. Managed the onboarding process, including induction programs and issuing identity badges and uniforms.
• Training & Development: Coordinated with department heads to develop on-the-job training schedules and implemented training programs to enhance employee skills. Ensured all staff received necessary training and information of the department and policies.
• Employee Relations: Addressed employee concerns and grievances, ensuring a fair and respectful resolution. Promoted a positive work environment and adhered to company policies and procedures.
• Administrative Functions: Managed personnel records, handled attendance and payroll issues, and ensured compliance with health and safety regulations. Assisted with the issuance of appointment letters and maintenance of records.
• Interdepartmental Coordination: Worked closely with various departments to ensure smooth HR operations, including organizing special events and representing management and workforce interests when needed.
• In this role, I contributed to the effective management of HR functions, supporting the overall objectives of the hotel and ensuring a high standard of employee relations and administrative efficiency.