Pankaj Kumar

Operations Associate

Ghaziabad, Uttar Pradesh, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in managing marketing campaigns.
Strong background in customer service operations.
Effective team management across diverse brands.

Stackforce AI infers this person is a Customer Operations and Marketing Specialist with a focus on campaign management and client relations.

Contact

Skills

Core Skills

Marketing Campaign ManagementClient RelationsCustomer Service OperationsTeam Management

Other Skills

Marketing Campaign PlansCampaignSocial Media MarketingService OperationsClient Servicesclient operationCampaign StrategiesEmail MarketingCampaignsCustomer ExperienceCustomer SatisfactionCustomer Service TrainingFinancial AnalysisCustomer ServiceDistributed Ledger Technology (DLT)

About

A challenging growth-oriented position in a progressive compressive company where I could contribute to the organization success not only by technical expertise but also through my innovative ideas and desire to achieve excellence in whatever I do. And also, to work towards the benefit of the organization where there is ample scope for the individual growth along with organizational growth.

Experience

11 yrs 9 mos

Total Experience

1 yr 5 mos

Average Tenure

4 yrs 3 mos

Current Experience

Easyrewardz software services

2 roles

Associate Team Lead

Apr 2025 – Present · 1 yr 2 mos

Marketing Campaign PlansCampaignSocial Media MarketingService OperationsClient Servicesclient operation+5

Senior Executive Client Operations

Mar 2022 – Jun 2025 · 3 yrs 3 mos

· MANAGING KAM’s OF All Respective Brand Various Brands.
· Handling Campaigns for Various Brands.
· Campaigns Execution Though Mails and Panel.
· Team coordination (pan India).
· Vendor’s dealing for the Billing and Logs Related
· Making Credit Report weekly/monthly basis
· Analyzing the campaign failures from the team and vendors.
· Checking Escalations from the vendors and team side.

Team ManagementCustomer Service OperationsCustomer ExperienceCustomer SatisfactionCustomer Service TrainingFinancial Analysis+3

Blinkit

Business Coordinator

Aug 2021 – Feb 2022 · 6 mos · Noida, Uttar Pradesh, India

MANAGING CLIENTS OF THE GROFERS INDIA PVT LTD.
Team coordination (pan India).
MIS maintaining on Google sheets.
Franchise Client Handling.

Swiggy

On boarding Executive

Sep 2019 – May 2021 · 1 yr 8 mos · Noida Area, India

Order tracking and managing of the items in Swiggy
Team coordination (pan India)
MIS maintaining on google sheets
Restaurant onboarding

Bpo convergence(paytm)

CUSTOMER SUPPORT EXECUTIVE

Oct 2018 – Sep 2019 · 11 mos · Noida, Uttar Pradesh, India

Overseeing the customer service process
Resolving customer complaints brought to our attention
Managed and updated the customer loyalty program

Airtel broadband

DSA (COORDINATOR), AIRTEL B2B

Jan 2018 – Sep 2018 · 8 mos · Ghaziabad, Uttar Pradesh, India

Participate in all departmental meetings and provide training for same
Coordinate with customers and provide various company plans and services and detail
quote for all required information
Maintain and update knowledge on all company products and services
Documents and maintain all records of sales activities and provide updates as per
requirement

Airtel distributor point

SALES PROMOTER, AIRTEL

Feb 2017 – Dec 2017 · 10 mos · Ghaziabad, Uttar Pradesh, India

PROMOTE SALES AND SERVICES TO CUSTOMERS
Develop and implement sales and service tools.
Respond to customer needs and requirements.
Deliver customer services in a courteous manner.
Assist sales and service manager in preparing and verifying invoices, products and
merchandise

Aspire services

Backend admin

Mar 2016 – Jan 2017 · 10 mos · Ghāziābād Area, India

Maintaining a pleasant working environment for your team.
Possessing excellent product knowledge to enhance customer support.
Monitoring the work of individual representatives and of the team.
Worked on CRM and JAVA

Bharti airtel

Customer Relationship Executive

Jan 2014 – Feb 2016 · 2 yrs 1 mo · Ghaziabad, Uttar Pradesh, India

Effectively supervised day-to-day front-end operations of a busy customer service department
Hired, trained, and mentored top customer service agents and front-end staff.
Created, edited, and altered customer service strategies and procedures in Agile manner to
best deliver a satisfying experience for all store customers.
Managing a team of representatives offering customer support.