Apr 2022 – Apr 2023 · 1 yr · Gurugram, Haryana, India · On-site

• Working as SME/consultant for Meta’s business (Facebook, Instagram, WhatsApp), AdTech & Advertising solutions.
• Build new solutions to solve problems via applying knowledge of products, technologies through collaborating with Product, Engineering, Sales & Support teams.
• Guide clients & internal teams to successful integration with Meta’s Solutions (Cloud, API’s & Partners).

Apr 2021 – Apr 2022 · 1 yr · Remote

Mar 2020 – Mar 2021 · 1 yr

Feb 2019 – Feb 2020 · 1 yr

Mar 2018 – Jan 2019 · 10 mos

Apr 2017 – Feb 2018 · 10 mos

• Working as API Integration Specialist, provide/share product knowledge and support international clients (EMEA, APAC) with the whole integration process.
• Working closely with API team and provide them necessary details which improve the overall efficiency, do quality test on API responses before moving it into production.
• Proactively analyze the buyer/supplier integration data trends and share insights to improve their business performance, also create Dashboard reports using Power BI for clients and help them achieving their financial goals.
• Work on external tools like Zapier, Microsoft Flow and troops for automating product.
• Closely working with internal teams (Project Managers, Developers and QA) to fix the raised issue without hampering the buyer/supplier flow.
• Understand internal product flow and suggest necessary changes to make it better, also conduct knowledge transfer sessions with internal/external teams

Oct 2014 – Mar 2017 · 2 yrs 5 mos · Gurgaon, India

• Worked as Integration Specialist, responsible for integrating merchant website to the Payment Gateway.
• Solve integration related issues of merchants if required debug the code in the required platform or 3rd party plugin, also analyze the log files and POST parameters.
• Working closely with developers leading the other platform, building fixes and explain API technologies and solutions to technical and non-technical stakeholders.
• Maintain relationships with Merchants, identify client requirements and co-ordinate with internal teams to implement the requirement on LIVE/Prod environment.
• Do deep analysis on transnational data of merchants using SQL and give recommendation to improve their overall transaction Success Rate.
• Manage/Lead the technical support team, conduct initial training session of the new joiner’s which include the in-depth domain knowledge

Jan 2011 – Sep 2014 · 3 yrs 8 mos · Jaipur Area, India

• Taking calls of International customers and diagnosis their system (hardware, software, and network) or peripheral related problems such as Monitors, Printers.
• Identifies and solves any problems that affect desktop computer operating systems, troubleshoots routine problems and maintenance of systems.
• Solve Customer Software and hardware related issues by taking their remote support and maintain a good on call relationship.
• Work under pressure in both team environment and individually, think out of the box to provide extraordinary solutions for ordinary problems.
• Forward the issue/escalations to next level of support and follow-up the customers in the agreed timeframe