May 2023 – Jul 2025 · 2 yrs 2 mos

• Launched ZIBPL, an insurance aggregator platform for motor insurance to drive revenue and market expansion, processing ~1K+ policies daily.
• Increased Avg quote-per-request from 2.8 to 7.1 by refining API error classification and implementing validation checks, and improved workflows.
• Designed an AI-powered SaaS product for automated revenue reconciliation, enabling insurance distributors to recover ₹42 Cr. Deployed across major banks including Bank of Baroda, RBL, Bank of Maharashtra and Indian Bank.
• Created a vehicle self-inspection app with AI-driven assessments, cutting report generation time from 4 hours to a few seconds.
• Developed "Optimus," a SaaS tool that enables partners to sell insurance with minimal integration, reducing time-to-market from months to minutes.
• Orchestrated the development of modules like (payout system, gamification, and reward system) to boost agent activity, resulting in a 3X increase in DAU.
• Directed the creation of "SIMBA", a vendor management tool centralising contracts, invoices, and compliance documents, ensuring audit readiness.
• Lead and mentor a team of 5 Product Managers, overseeing a portfolio of 9 key products contributing ~40% of total company revenue, driving strategic alignment, execution excellence, and team development

Mar 2022 – May 2023 · 1 yr 2 mos

• Launched "Hello" social media platform on Rocket app with 1M+ downloads
• Boosted engagement, resulting in 2X increase in app usage
• Developed an easy-to-use interface for community managers to moderate content

Mar 2021 – Mar 2022 · 1 yr

• Developed a job search app named "Betterplace" from scratch in a mater of just 3 months
• Conducted market research by talking to users in focus groups to determine actual user problems
• Created a model to predict user persona with 80% accuracy
• Discovered new business opportunities for company growth by analyzing internal and external data

Apr 2020 – Apr 2021 · 1 yr · Mumbai, Maharashtra, India · Remote

• Enhanced call centre performance by implementing a lead scoring model to prioritise high-intent leads, increasing agent efficiency by over 35%.
• Fixed the payout system for POS agents, resulting in 79% timely payouts

Mar 2019 – Apr 2020 · 1 yr 1 mo

• Improved Ola-Share's matching algorithm, resulting in a 6pp increase in distance shared.
• Created automated ticket distribution system, decreasing time to resolve tickets by 29%.
• Introduced "Pay-Outstanding Card," reducing payment-related customer care escalations by 58%.

Nov 2017 – Mar 2019 · 1 yr 4 mos

• Automated real-time supply-demand matching for ride-later bookings, increasing fulfillment rates from 83% to 98%.
• Maintained constant tactical pricing innovation for increased GMV (tactical locations/timings are specialised and cannot be generalized) Revenue growth of 5% to 7% for each strategic shift

Jul 2015 – Nov 2017 · 2 yrs 4 mos

• Getting meaningful insights from data so that informed decision-making could take place.
• Automated daily and weekly reporting with VBA, reducing manual work by 90%
• Evaluated business processes, identified areas for improvement, and implemented solutions
• Determined minimum purchase quantity for free shipping for a customer category
• Created Tableau reports with essential indicators, providing a comprehensive overview of master data