Rishi C Sharma

Operations Associate

Mumbai, Maharashtra, India20 yrs 8 mos experience
Highly Stable

Key Highlights

  • Proven expertise in training management for retail operations.
  • Strong background in customer service and vendor management.
  • MBA in Retail Management enhances strategic training initiatives.
Stackforce AI infers this person is a Retail Training Specialist with a focus on customer service and sales training.

Contact

Skills

Core Skills

Customer Service ManagementTraining Management

Other Skills

Customer Product TrainingStaff TrainingCommunicationCustomer ServiceEmployee TrainingRetailTechnical TrainingTrainingTraining & DevelopmentCustomer Relationship Management (CRM)System trainingTraining SystemsSalesforce.comNew Store OpeningsNew Store Development

About

Experienced Energetic Training Manager with a demonstrated history of working in the Retail industry. Skilled in Contact Centers, Vendor Management, Customer Service, Performance Management, and Retail. Strong professional with a Master of Business Administration (M.B.A.) focused in Retail Management

Experience

20 yrs 8 mos
Total Experience
3 yrs 1 mo
Average Tenure
--
Current Experience

Croma

Customer Service Training Manager, Sales.

Oct 2021May 2025 · 3 yrs 7 mos · Mumbai, Maharashtra, India · On-site

  • Training Customer Service Manager
  • New Store Opening across
  • Leading West + Central Training Customer Service
Customer Product TrainingTraining ManagementCustomer Service ManagementStaff TrainingCommunicationCustomer Service+14

Lenskart.com

L&D Training- Sales Retall

Nov 2020Oct 2021 · 11 mos

Flipkart

Sales Training Specialist

Aug 2020Nov 2020 · 3 mos

  • Freelance Training for Big Billion Days

Essar amtrust

Training Manager Sales Success

Jun 2015Jul 2020 · 5 yrs 1 mo · Mumbai Area, India

Google tro

Sales Training Manager

Jun 2014Jun 2015 · 1 yr · Mumbai

Microsoft

Sales Trainer

Oct 2012Jul 2014 · 1 yr 9 mos · Mumbai

  • Microsoft - Windows 8 - Office 2013 Trainer

Walmart

Trainer

May 2011Oct 2013 · 2 yrs 5 mos

  • Cash & Carry

Reliance communications

Training

May 2004May 2011 · 7 yrs · Mumbai

Education

Indian Institute Of Business Management And Studies

Master of Business Administration (M.B.A.) — Retail Management

Jan 2012Present

University of Mumbai

Graduation — Commerce

Jan 2004Present

Indian Institute Of Business Management And Studies

Master of Business Administration - MBA — Marketing

Jan 2012Jan 2012

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