Jayson Sethi

Operations Associate

Delhi, India8 yrs 9 mos experience

Highly Stable

Key Highlights

Experienced in managing customer support teams.
Proven track record in social media management.
Strong background in partnerships and marketing.

Stackforce AI infers this person is a Customer Experience and Marketing Specialist in the Internet industry.

Contact

Skills

Core Skills

Customer ServiceTeam LeadershipSocial Media

Other Skills

Operations ManagementBrand AwarenessEvent PlanningEvent Management

About

Result oriented guy with an experienced Team Lead with a demonstrated history of working in the internet industry. Skilled in Customer Service, Email, Social Media, Team Leadership, Marketing and Customer Experience.

Experience

8 yrs 9 mos

Total Experience

6 yrs

Average Tenure

2 yrs 10 mos

Current Experience

The dataflow group

Manager

Aug 2023 – Present · 2 yrs 10 mos · Noida, Uttar Pradesh, India · On-site

Zomato

4 roles

Partnerships Specialist

Sep 2021 – Sep 2023 · 2 yrs

Marketing Team Lead

Jun 2019 – Oct 2020 · 1 yr 4 mos

Operations Team Lead

Promoted

Jun 2017 – Jun 2019 · 2 yrs

Managing a premium chat support team in customer delight department of Zomato.
Helped in managing and building outsource centre for chat support from a scratch.
Taking care of operations for international markets as well including Dubai & Lebanon.
Oversee day to day operation.
Monitor team performance and report on metrics.

Social Media Analyst

Oct 2016 – Jun 2017 · 8 mos

Oversees all company social media accounts management.
Used to take care of customer complaints which were raised through any social platform.
Made sure that users are pacified with the resolution given to them through social team.
Used to create brand awareness through different platforms of social media account.
Used to take care of all priority one cases of the company which were raised by the top leadership team of Zomato