Dec 2023 – Oct 2024 · 10 mos · Gurugram, Haryana, India · On-site

• Logistics marketplace providing end to end solutions to suppliers and customers.

Oct 2022 – Dec 2023 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• I lead end-to-end solutions, enhancing domestic trade efficiency. I manage monthly revenue by integrating sales, supply, operations, and finance. I drive sales initiatives to boost revenue and operational efficiency, contributing to innovative strategies in the Center of Excellence (COE) to maximize profitability.
• Driving Sales through Operations Management: Managed India Surface operations for a tech-enabled global logistics marketplace, facilitating end-to-end solutions for suppliers and customers, thereby enhancing domestic trade efficiency and sales growth.
• Boosting Revenue through Digital Transformation: Spearheaded operations planning and digital transformation initiatives across India to streamline processes, reduce costs, and increase sales opportunities.
• Enhancing Sales through Compliance Management: Ensured compliance with necessary paperwork within Turnaround Time (TAT) by coordinating precisely with stakeholders, thereby improving client
• satisfaction and driving repeat business.
• Maximizing Revenue through Effective Collections: Consulted with the India Collections team to implement effective revenue collection strategies for Surface - Multimodal, resulting in improved cash flow and increased sales revenue.
• Driving Sales Growth through Vendor Strategy: Defined and executed strategies for vendor onboarding and management, driving revenue growth and profit margins through optimized vendor relationships.
• Optimizing Sales through Strategic Logistics Operations: Strategized logistics operations for surface transportation, with a focus on Full Truckload (FTL) and fleet management, to improve efficiency, reduce costs, and enhance sales performance.

Jan 2019 – Jul 2021 · 2 yrs 6 mos · Ncr India

• Led F&B operations, achieving ₹36 crore (~$4.5 million) in annual sales through innovative account management and digital solutions. Managed full supply chain operations, optimizing cost efficiency and client relationships to drive revenue growth.
• Ensured seamless integration of merchandising, logistics, and demand planning for a robust and profitable F&B operation.
• Led F&B Operations, managing key accounts and creating innovative digital solutions for clients including Accenture, Genpact, Microsoft, and Optum in Delhi NCR.
• Achieved a 10% year-over-year sales growth through strategic operations planning, execution control, stakeholder management, inventory management, and performance analysis.
• Enhanced client relationships by focusing on budgeting, MIS, P&L, digital transformation, and online brand promotion.
• Managed strategic sourcing and onboarding of vendors, executing vendor contracts, PO reconciliations, and commercial negotiations including MSA and NDA to drive revenue growth and operational efficiency.
• Achievements:
• Raised the annual sales by ~10% through strategic operations planning and management

Jan 2018 – Jan 2019 · 1 yr · Faridabad Area, India

• Led operations as Business Unit Head for NCR cinemas, focusing on revenue planning, inventory management, and strategic marketing. Achieved substantial sales growth through optimized operations and seamless integration with ERPs and planning systems, enhancing customer experience and driving revenue.
• Proven track record of enhancing planning and profitability through effective negotiation skills and efficient daily operations management.
• Led a chain of cinemas in NCR, driving annual sales of approximately ₹52.8 crore (~$6.6 million) by overseeing P&L, budgeted revenue, inventory planning, and forecasting.
• Achieved sales operational objectives through strategic marketing plans. Managed and onboarded vendors for food and beverage, sound, projection, and maintenance, ensuring quality parameters and operational excellence through demand and supply planning and digital solutions.
• Achievements:
• Effective management of operations and budget leading to increased revenue and profitability

Nov 2014 – Dec 2017 · 3 yrs 1 mo · New Delhi Area, India

• Formulated strategies and policies for managing end-to-end sales and operations excellence of multiplexes in the Delhi NCR region.
• In a business-driven role, formulated strategic policies to oversee end-to-end sales (approximately ₹30 crore or ~$3.75 million annually) and achieve operational excellence for multiplexes across the Delhi NCR region, emphasizing quality and meticulous planning.
• Facilitated optimal cinema operations by liaising with internal teams and government stakeholders, ensuring seamless integration and efficiency. Acknowledged for successful transformation and turnaround initiatives, credited with increasing bottom-line sales margins by 4% through effective cost optimization, lean management practices, and strategic business and operations management.
• Achievements:
• Increased bottom-line sales margins by 4% due to effective cost optimization project

Jun 2013 – Jan 2014 · 7 mos

• Managed warehouse operations, optimizing P&L through strategic initiatives like shrink reduction and cost optimization.
• Enhanced efficiency and minimized costs through effective inventory management, directly contributing to increased profitability and sales growth. Led continuous improvement efforts to meet customer needs and organizational goals, ensuring seamless operations.
• Collaborated closely with the central operations team to analyze business reports and develop shrink reduction strategies, focusing on strategy development and monitoring P&L through PEP audits and stock loss plans.
• Managed inventory operations generating approximately ₹48 crore (~$6 million annually) across 36,000 sq ft of warehouse space, overseeing pilferage and shrinkage control for compact hypermarkets and small-format retail stores in Haryana.
• Established productive relationships with local government authorities to ensure seamless business operations, enhancing operational efficiency and supporting sales growth initiatives.
• Achievements:
• Successfully managed and optimized the P&L of major retail stores

Sep 2010 – May 2013 · 2 yrs 8 mos

• Retail sales and Operations
• Warehouse Inventory Management
• Shrinkage & Pilferage Control
• Demand Supply Planning
• Logistics and distribution in Supply Chain
• Business Operations & Excellence
• Business Continuity Planning
• Business Analysis , worked closely with central operations

Jun 2010 – Sep 2010 · 3 mos

• Managed floor operations to maximize food and beverage sales and quality, optimizing profitability. Implemented strategies for improved customer satisfaction and sales growth with strong operational oversight. Streamlined processes to boost efficiency and drive revenue and profitability in the food and beverage sector.
• Led employee training and development while overseeing F&B operations across restaurants, banquets and room service.
• Implemented effective supervision strategies to optimize efficiency and ensure high-quality service delivery.
• Enhanced sales performance and customer satisfaction through strong leadership, contributing to increased revenue and profitability.
• Achievements:
• Achieved 94.7% Guest Service Index, showcasing exceptional customer satisfaction and retention skills.
• Aligned forecasting and budgeting with demand trends to optimize operational efficiency and revenue potential.
• Led impactful training programs to enhance team productivity and drive sales growth.
• Utilized strategic insights to consistently exceed performance goals, contributing to business success and profitability in hospitality.

Jun 2009 – Jun 2010 · 1 yr

• Sales & Revenue
• Operations
• Team Management
• Inventory Management/room management
• Cost Control
• Scheduling
• Operational smoothness
• Business Enhancement
• Customer and Staff Satisfaction

May 2007 – Oct 2007 · 5 mos · Mumbai, India

• Customer Service & Representation