Chuck Wenner

Customer Success Manager

Los Angeles, California, United States29 yrs 9 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Proven track record in customer success initiatives.
Expertise in cloud computing and digital transformation.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a SaaS and Cloud Computing expert with a focus on customer success and digital transformation.

Contact

Skills

Core Skills

Customer SuccessCloud ComputingApplication MonitoringDevopsArtificial IntelligenceMachine LearningSales StrategyTechnical EnablementSales ConsultingSystems EngineeringSales ManagementForecasting

Other Skills

SaaSTeam LeadershipPre-salesSolution SellingSalesVirtualizationData CenterEnterprise ArchitectureMarketingIntegrationBusiness AnalysisProgram ManagementSales OperationsIT Service ManagementBusiness Process

About

Proven track record of innovative thinking and collaboration with an array of corporate stakeholders and cross-functional teams to improve the overall customer experience. A focus on customer success, enterprise technology sales, pre-sales technical management, consulting services sales and global product line management has earned him a reputation for putting customers first and solving complex problems. Extensive sales and technical experience in digital transformation projects involving data center infrastructure, public/private/hybrid cloud, SaaS, IoT and AI/ML. Proven track record in enabling selling teams and developing global sales strategies and "go to market" plans for each geo. Known for: - "His colleagues have come to simply expect full accountability, responsibility, transparency, courage and honesty." - "Chuck is an exemplary manager and probably the best Customer advocate that I’ve ever worked with." - "His positive outlook is refreshing yet always planted in the reality of the situation in order to balance the matter at hand."

Experience

29 yrs 9 mos

Total Experience

4 yrs 11 mos

Average Tenure

1 mo

Current Experience

Ibm

Customer Success Manager - Confluent/IBM

May 2026 – Present · 1 mo · Los Angeles, CA · Remote

Manage customer success initiatives for Confluent Cloud Enterprise and strategic customers at IBM.
Drive adoption and expansion of Confluent Cloud implementations to enhance customer satisfaction.
Ensure stability of use cases, foster long-term relationships with clients.

Customer SuccessCloud ComputingSaaS

Confluent

3 roles

Sr. Manager, Customer Success

Jan 2025 – May 2026 · 1 yr 4 mos

Manager, Customer Success

Nov 2022 – Jan 2025 · 2 yrs 2 mos

Strategic Customer Success Manager

May 2021 – Nov 2022 · 1 yr 6 mos

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Confluent’s cloud-native offering is the foundational platform for data in motion – designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can meet the new business imperative of delivering rich, digital front-end customer experiences and transitioning to sophisticated, real-time, software-driven backend operations.

New relic, inc.

Sr. Customer Success Manager

May 2019 – May 2021 · 2 yrs · Greater Los Angeles Area

Responsible for helping our clients adopt, adapt and capitalize on New Relic's suite of Application Monitoring and deep analysis tools. Helping clients fully realize the benefits of moving to the DevOps model by instrumenting their teams with realtime incident telemetry to reduce MTTR and to give all critical stakeholders a consistent view of application health. Giving the business a view of how their technical investments tie back to corporate goals and strategies...in realtime!

Application MonitoringDevOps

Perimeterx

Director of Solution Engineering

Sep 2018 – Jan 2019 · 4 mos · Los Angeles, CA

PerimeterX delivers Bot Detection and Anti Bot Protection with Unparalleled Accuracy through the use of Artificial Intelligence and Machine Learning. Sophisticated attackers can inflict damage without triggering your security mechanisms. By focusing on the behavior of humans, applications and networks, PerimeterX detects and responds to real-time bot attacks.

Artificial IntelligenceMachine Learning

Hitachi data systems

Sr. Director Global Technology - Unified Compute Platform

Jul 2014 – Jun 2018 · 3 yrs 11 mos · Work from home

Responsible for Global technical field enablement and strategic sales direction for the HDS Unified Compute Platform (UCP). UCP is HDS' converged architectural solution for compute, network and storage. HDS also has partnerships with SAP, Microsoft, VWware and Oracle to deliver more tightly integrated solution offerings.

Sales StrategyTechnical Enablement

Oracle corporation

Sales Consulting Director

Jan 2010 – Jul 2014 · 4 yrs 6 mos

My former Company, Sun Microsystems, had been acquired by Oracle Corporation, effective January, 2010. My role became managing the Sales Consulting (Systems Engineering) staff for the Western Area of Oracle's North American Commercial Hardware Organization.

Sales ConsultingSystems Engineering

Sun microsystems, inc.

North America Enterprise Sales Manager

Jan 1996 – Dec 2009 · 13 yrs 11 mos

My last role at Sun was to manage a group of overlay Sales Specialists focused on Sun's Enterprise systems business in North America (US and Canada). Primary areas of responsibility included High-end Servers, Mid-range Servers, High-end Storage and Mid-range Storage. Responsibilities included sales forecasting, manufacturing forecasting (Plan of Record), marketing, events and promotion generation.
Previous roles while at Sun Microsystems include Regional Sales Director, Systems Engineering Manager, Consulting Services Sales Leader, Consulting Engineer and Software Support Engineer.

Sales ManagementForecasting