Ray Roohparvar

Operations Associate

San Diego, California, United States16 yrs 10 mos experience

Highly Stable

Key Highlights

Proven expertise in building Customer Success teams.
Strong background in operations management and SaaS.
Certified Salesforce & Gainsight Administrator.

Stackforce AI infers this person is a SaaS Customer Success leader with strong operational management skills.

Contact

Skills

Core Skills

Customer SuccessBusiness Systems AnalysisOperational Efficiency

Other Skills

Agile MethodologiesWorkflow AutomationSalesforce Service CloudSystem ImplementationsBusiness RequirementsSystems AnalysisSoftware Development Life Cycle (SDLC)Salesforce Sales CloudBusiness SystemsCustomer JourneysSales OperationsCustomer RetentionProcess ManagementBusiness DevelopmentOnboarding

About

Experienced Customer Success leader with a demonstrated history in helping growing companies develop world class Customer Success teams, operations, and culture in the tech industry. Skilled in Operations Management, Sales, Management, and Software as a Service (SaaS). Strong program and project management experience.

Experience

16 yrs 10 mos

Total Experience

3 yrs

Average Tenure

9 mos

Current Experience

Pure storage

Gainsight Administrator

Sep 2025 – Present · 9 mos

Confluent

2 roles

Senior Business System Analyst

Promoted

Feb 2023 – May 2025 · 2 yrs 3 mos

Agile MethodologiesWorkflow AutomationBusiness Systems AnalysisCustomer SuccessSalesforce Service CloudSystem Implementations+7

Business Systems Analyst - Customer Success / Gainsight Admin.

Mar 2021 – Feb 2023 · 1 yr 11 mos

Agile MethodologiesWorkflow AutomationBusiness Systems AnalysisCustomer SuccessSalesforce Service CloudSystem Implementations+7

Talend

Sr. Customer Success Operations Analyst

Jun 2017 – Mar 2021 · 3 yrs 9 mos

Agile MethodologiesWorkflow AutomationCustomer SuccessSystem ImplementationsBusiness RequirementsOperational Efficiency+2

Adaptive insights

Customer Success Program Manager

Oct 2016 – Jun 2017 · 8 mos · Palo Alto, California

Workflow AutomationCustomer SuccessSystem ImplementationsBusiness RequirementsOperational EfficiencySystems Analysis+1

Netskope

Customer Success Manager

Jul 2014 – Oct 2016 · 2 yrs 3 mos · Los Altos, CA

Workflow AutomationCustomer SuccessSystem ImplementationsBusiness RequirementsOperational EfficiencySystems Analysis+1

Infoguard cyber security

Network Engineer (consultant)

Jan 2012 – Jun 2014 · 2 yrs 5 mos

Design and implementation of secure networks.
Configuration of network switches and firewalls.
Client account management.

Apple

3 roles

RF Project Lead

Promoted

Mar 2011 – Dec 2013 · 2 yrs 9 mos · Cupertino, CA

Oversight of team and project completion
Vendor account management: cost analysis, logistics, procurement
Team member training
Lab design: layout planning and implementation
Project planning: vendor/contractor walk throughs, writing scopes of work to spec, quote writing/approval, P.O’s, billing
Conducting research to keep current with new products, hardware/software, technologies, and best standards and practices in the RF field

RF Technician

Feb 2010 – Feb 2011 · 1 yr · Cupertino, CA

Cell site installation
Proficient at installing: Base stations, DAS systems, cellular radios (LTE, CDMA, etc), GPS antennas, shielded boxes, RAU’s, media converters, programmable attenuators, fiber optic enclosures, and various types of racks used to house testing equipment
Terminating and testing various types of coax (i.e. LMR-400, RFS, RG6, Huber Suhner, etc)
Anritsu Site Master certified
Custom fabrication of parts/equipment used for housing test systems
Infrastructure assessment including identifying cable pathways, installation/reinforcement of cable supports, and compliance

Analyst

Jan 2009 – Jan 2010 · 1 yr · Cupertino, CA

Responsible for creating/processing work orders and dispatching technicians to setup, reconfigure, or remove communication and network for Apple employees.
Created, updated, and maintained database of clients and Apple employees
Served as help desk/technical support for Apple employees