Rajat Mishra CSM® — CEO
With over 17 years of experience, I specialize in driving transformational leadership and operational excellence in global BPO, ITES, and customer experience domains. As Chief Customer Officer, I focus on enhancing client satisfaction and business outcomes through strategic account management, change management, and process improvement. My leadership approach prioritizes collaboration, innovation, and measurable results, enabling teams to meet and exceed key performance indicators. My expertise spans contact center management, automation, and implementing cost-effective practices. In previous roles at Croma and WNS, I contributed to business growth by fostering team development and optimizing service delivery. I am committed to aligning organizational strategies with client goals, leveraging tools and methodologies like Lean and RCA to ensure continuous improvement and value creation.
Stackforce AI infers this person is a leader in BPO and customer experience management.
Location: Gurugram, Haryana, India
Experience: 14 yrs 6 mos
Career Highlights
- 17 years of experience in transformational leadership.
- Expert in customer experience and operational excellence.
- Proven track record in driving business growth.
Work Experience
Zepto
Senior Manager - CX (1 yr 5 mos)
Croma
Sr Contact Center Manager (TATA Croma) (1 yr)
WNS
Group Ops Head (3 mos)
Advantmed
Heading Site Operations (7 mos)
OnProcess Technology
Operations Manager (2 yrs 10 mos)
Wipro Limited
Associate Manager (2 yrs 4 mos)
NGA Human Resources, an Alight company
Human Resources Team Lead (3 yrs 2 mos)
Convergys Intelligent Contact
HR Shared Services Advisor (9 mos)
Bawarchi
Account Executive (1 yr 9 mos)
Taj Hotels
Program Management Intern (5 mos)
Education
Bachelor of Business Administration - BBA at WESTIN COLLEGE OF HOTEL MANAGEMENT
Hotel Management at WESTIN COLLEGE OF HOTEL MANAGEMENT
K at Saint Lawrence High School