Feb 2017 – Apr 2022 · 5 yrs 2 mos · San Jose, California, United States · On-site

• JLR Gold-Level certified sales professional
• Manage client inquiries through emails, phone calls, and walk-ins
• Consistently increase customer satisfaction by skillfully resolving concerns, answering questions, and completing requests within a timely matter
• Maintain a high-performance rate, frequently exceeding customer service rating quotas
• Assist clients through the sales, finance, and service process
• Coordinate the delivery of vehicles and guided clients on all functions of their vehicle
• Follow up after the purchase or service to establish a customer relationship and satisfaction with their purchase or future purchase
• Highlights:
• JLR Gold-Level certified sales professional

Oct 2016 – Feb 2017 · 4 mos · San Jose, California, United States · On-site

• Assist sales team by developing a client and maintaining contact with previous customers; suggested trade-ins; greeted walk-ins; responded to client inquiries promptly
• Collaborate with Sales Manager and sales team to offer attractive deals on new and used vehicles
• Build customer relations with clients to ease the stress of their purchase process
• Ensure clients receive a high level of customer service throughout their purchase process
• Highlights:
• Promoted to Sales Consultant