Prashanth Reddy

Operations Associate

Hyderabad, Telangana, India16 yrs 2 mos experience

Key Highlights

Over 10 years of experience in retail and sales.
Proven track record in operational excellence and team leadership.
Expert in managing complex logistics and customer satisfaction.

Stackforce AI infers this person is a seasoned operations manager in the retail and e-commerce sectors.

Contact

Skills

Core Skills

Operational ExcellenceP&l ManagementOperational ExecutionService-level Agreements (sla)Sales Performance

Other Skills

Account ReconciliationBusiness Process Outsourcing (BPO)Business Relationship ManagementData CollectionFleet OperationsInterpersonal SkillsInvoice ProcessingKey Performance IndicatorsLeadershipLogistical CoordinationManagement Information Systems (MIS)Manpower HandlingMicrosoft ExcelMicrosoft OfficeMultitasking

About

As a Deputy Manager at Reliance Retail, I lead the DC operations for one of the largest retail chains in India. I have over 10 years of experience in the retail and sales industry, with a strong background in computer science. I am passionate about delivering excellent customer service, optimizing operational efficiency, and driving business growth. In my previous role as a Hub Manager at Flipkart, I successfully managed the end-to-end operations of a regional hub, overseeing inventory, logistics, quality, and compliance. I also contributed to the development and implementation of various initiatives to improve customer satisfaction, retention, and loyalty. I have a proven track record of leading and motivating teams, managing multiple projects, and solving complex problems. I am always eager to learn new skills and technologies, and to collaborate with diverse stakeholders.

Experience

16 yrs 2 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 7 mos

Current Experience

Lmpl global

Operations Manager

Nov 2024 – Present · 1 yr 7 mos · Hyderabad, Telangana, India · On-site

Account ReconciliationBusiness Process Outsourcing (BPO)Business Relationship ManagementData CollectionFleet OperationsInterpersonal Skills+18

Connect india e-commerce services private limited

Operations Manager

Aug 2023 – Oct 2024 · 1 yr 2 mos · Hyderabad, Telangana, India · Hybrid

 Managed and oversaw all aspects of First Mile, Middle Mile, and Last Mile operations,
ensuring smooth and efficient delivery processes.
 Successfully handled B2B and B2C operations, ensuring high customer satisfaction
and timely deliveries.
 Effectively managed vendors and riders, ensuring their performance and adherence to
company standards.
 Led and supervised a team, effectively managing and motivating them to achieve
operational goals.
 Played a key role in handling E-commerce and grocery operations, ensuring seamless
order fulfillment and customer satisfaction.
 Responsible for P&L management, driving cost controls, and identifying areas for
improvement.
 Implemented operational performance measures, driving continuous improvement and
achieving service excellence.
 Maintained SLA (Service Level Agreement) targets, consistently meeting and
exceeding customer expectations.
 Generated and analyzed various reports, including MIS, reconciliation, and debit files,
providing insights for decision-making.
 Involved in client billing processes, ensuring accuracy and timely invoicing.