Nov 2009 – Jun 2010 · 7 mos · Bangalore, India

• In charge of Overall Database Security for Security and Privacy Services in Global Business Systems, Global Delivery (GBS GD).
• Responsible for creating documents and policies to set up Database security policies and systems in place for new and existing projects.7
• Training all members of the Global Business Systems team members on Database security.
• Providing a framework for cooperation and implementation of Database security standards for ongoing and new projects within GBS GD and IBM

Mar 2008 – Sep 2009 · 1 yr 6 mos

• Led a team of 30+ DBAs and overall in charge of all DBA activities in a crucial and challenging project for a large multinational bank.
• Responsibilities included being the Service Lead of all Database technologies in the project: Oracle, DB2, SQL server and Sybase, and Team Lead for SQL Server, Sybase and DB2 technologies.
• Technical escalation in charge of 30+ DBAs Team and Manager for 10 DBAs.
• Responsible for meeting the needs of a very demanding customer in the banking industry and meeting very challenging project SLAs. Critical part of delivery of large complex and difficult project providing 24 X 7 X 365 offshore support involving 120+ personnel.
• Managing all high severity incidents and resolutions, providing final reports with root causes to end customer. In charge of database monitoring, proactive database tasks and reports. Responsible for CIP (Continuous Improvement Process) for all database activities.
• Lead role in a project reducing Severity 3 tickets from 12,000 per month to 9,000 (25% reduction) in 1 month. Reduced tickets to 3000 per month(75% reduction)within 4 months, 2 months ahead of schedule.
• Performed critical managerial tasks assisting the Project and Delivery managers with meeting deadlines.
• Created Templates and Compliance Documents to facilitate communication and Team Work.
• Responsible for compliance and implementation of all ISO 27000 regulations for the Database team.
• Assisted Delivery Manager in identifying and documenting key resources constraints and project bottlenecks slowing response times.
• Scheduling and managing resources to ensure 24 x 7 availability
• Responsible for providing resources and training needs for DBA team.
• Provided mentoring for junior members of Project Team and identifying key members to assist in training new team members.
• Responsible for establishing and managing resources in the Bangalore office.
• Ensured 24x 7 support coverage for client during floods and 2011 Bomb blasts from Bangalore office

Oct 2001 – Feb 2004 · 2 yrs 4 mos

• Led the project to deploy, upgrade and customize Pivotal Customer Relationship Management (CRM) software at Computerized Medical Systems.
• Responsible for all database administration at Computerized Medical Systems, concentrating primarily on Pivotal eRelationship CRM database.
• Managed the upgrade of Pivotal CRM application from R99 to eRelationship R3.1. The project included upgrading software for the server and 80+ clients. A complicated process that involved moving the data from the old server to the new server and reconfiguring the Pivotal application settings were among the many difficult tasks involved. Hardware upgrade and SQL server software upgrade was completed simultaneously. Success was ensured by project planning, contingency plans and team coordination.
• Gathered user requirements for internal process flows and translated them into Entity Relationship diagrams (ERD) and Data Flow diagrams (DFD). Created customized tables, forms, queries and reports according to user requirements. Designed and developed data interfaces, data conversions, and customization of packaged application software. Created agents to automate tasks, converted data from heterogeneous sources, validated data inputs and resolved duplicate records.
• Managed the project for moving the Pivotal Mobile clients from MS Exchange based Data Synchronization Manager (DSM) to HTTP based synchronization
• Customized and upgraded Pivotal Relationship CRM application for a company wide implementation thus allowing the Sales, Marketing, Manufacturing, Customer Support and Engineering departments to share their information in a centralized database thereby increasing the efficiency and interoperability of the departments.

Jun 2000 – Mar 2001 · 9 mos

• Entirely responsible for installing, maintaining and upgrading of all SQL Server and Oracle databases in the company on Windows NT and 2000 platforms. Solely responsible for regular backups and maintenance of customer and in house databases.
• Centralized customer information in Pivotal Relationship CRM application thus allowing the Sales, Pre-Sales, Marketing and Operations departments to share their information thereby increasing the efficiency and interoperability of the departments. Customized and upgraded Pivotal Relationship CRM application

Jul 1999 – May 2000 · 10 mos

• Responsible for installing, maintaining and upgrading Oracle, SQL Server and Sybase databases on NT and UNIX platforms. Troubleshooting, performance tuning, configuring server and client software to meet application needs were part of the regular tasks.
• Installed and upgraded Clarify eFrontOffice CRM application. Designed and developed data interfaces, data conversions, and customization of packaged application software and add on tools and functionality for usage with packaged software solutions. Analyzed software requirements to determine feasibility of design within time and cost constraints. Evaluated interfaces between hardware, software and operational performance requirements of the overall system.
• Designed, developed, documented software system testing procedures and programming standards. Performed

Apr 1998 – Apr 1999 · 1 yr

• Responsible for installing, maintaining upgrading of SQL Server and Oracle databases on NT platform.
• Worked as an integral part of a 10+ member team to implement an enterprise wide deployment of i2 database applications Rhythm Demand Planner and Sales Analyzer from prototype stage to production release1 for 75+ users.
• Led testing and implementation of SQL server databases at AMD.
• Authored Perl scripts for database security maintenance and updates which cut turnaround time from 14 days to 1day.

Nov 1994 – Aug 1997 · 2 yrs 9 mos

• Office of Information Technology.
• Developed and maintained several MS Access Shadow Accounting databases. Implemented an entirely new accounting system for a $2 million budget under the direct supervision of the Director of Office of Information Technology.
• Created user interfaces, reports, tested and developed macros, authored and maintained MS Access Basic and SQL code. Responsibilities included data integrity, data modeling (ER diagramming), database security and backups.