Vimal Mishra

Product Manager

Bengaluru, Karnataka, India10 yrs 5 mos experience

Key Highlights

Implemented automation saving 40 retail headcount.
Developed 11 new SOPs and revised 40+ existing SOPs.
Achieved 97% vendor satisfaction in AVS-E program.

Stackforce AI infers this person is a Senior Analyst in E-commerce with strong expertise in process improvement and program management.

Contact

Skills

Core Skills

Product ManagementVendor ManagementProgram ManagementProject ManagementProcess ManagementProcess Improvement

Other Skills

Business AnalyticsTeam ManagementLean Six SigmaAgile MethodologiesSOP DevelopmentEmployee TrainingKPI ImplementationTrainingTeamworkVoice of the CustomerBusiness Process ImprovementScrumSprintsSprint BacklogDesign Sprints

About

As a senior analyst at Target, I am managing product development and onboarding Applications and reports on one of the vendor facing tools. I am collaborating and managing stakeholders from product teams, training content teams, access management teams, and business teams. Also, on the Vendor Income side, I am involved in creating and managing vendor contracts with a focused strategy to generate revenue for the vendors and Target. As a Subject Matter Expert (SME) at Amazon, I collaborate with multiple teams to address problems and implement strategies to mitigate fluctuations in business unit-level metrics. I have successfully implemented a tech tool and a program that automated the identification of defects, resulting in saving 40 retail headcount and reducing reactive tasks by around 20%. I have a bachelor's degree in Electronics and Communications Engineering from UPTU Lucknow and nearly 8 years of experience in E-commerce industry. I have skills in managing operations, maximizing customer satisfaction and process compliance, and achieving customer delight by implementing best practices. I have also completed a Green Belt Project, developed 11 new SOPs, and automated the process by developing 8 different ML models for the attributes. I am a forward thinking person who values innovation, quality, and teamwork.

Experience

10 yrs 5 mos

Total Experience

Average Tenure

Current Experience

Target

Sr Analyst - Vendor Income

Feb 2024 – Present · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

Product Management - Managing product development and onboarding Applications and reports on one of the external facing tools. Collaborating and managing stakeholders from product teams, training content teams, access management teams, and business teams.
Vendor Income - Creating and managing vendor contracts with a focused strategy to generate revenue for the vendors and Target.

Business AnalyticsTeam ManagementProduct ManagementVendor Management

Amazon

3 roles

SME - New Initiatives

Promoted

Dec 2020 – Jan 2024 · 3 yrs 1 mo · Bengaluru, Karnataka, India

Initiation, planning, execution, control and handover of a program using program management skills that automated the identification of defects, from a reactive to a proactive approach, resulting in saving 40 retail headcount and reducing reactive tasks by around 20%. The program remains operational to this day
Developed 11 new SOPs for the programs and revised 40+ existing SOPs to incorporate current process guidelines. Additionally, conducted Failure Mode and Effects Analysis (FMEA) on 8 existing SOPs
Completed LSS Green Belt Project by solving external team dependency issues in a structured manner
Owned and managed end-to-end projects from the BU by working with tech, business and program stakeholders to develop and deliver several ML models and tech products like Sherlock, ACE and Maestro using Agile and Waterfall methodology and achieved BUs goal of 20% automation penetration by using these products
Effectively managed incidents and authored and closed Correction of Error (COE) documents, and implemented corrective and preventive measures using problem management techniques. Also prepared Business Requirement Documents (BRDs) for multiple initiatives
Conducted 74 successful interviews and assisted various teams in filling their open positions
Trained on program management tools and techniques from one of the Sr. program managers within Amazon
Proven track record of project managing 2 projects that resolved issues on approximately 52 million products globally. This fix contributed to a $0.17 billion increase in Gross Merchandise Sales (GMS) and resulted in the saving of approximately 29 headcounts

Lean Six SigmaProcess ImprovementProgram ManagementProject Management

Senior Catalog Specialist

Promoted

Jun 2019 – Nov 2020 · 1 yr 5 mos · Bengaluru, Karnataka, India

Acted as a SPOC to vendors and Managed the onboarding of vendors onto the newly launched paid service (AVS-Essentials) in the EU5 region
Monitored a global upstream defect elimination initiative, resolving issues on a staggering 194,562,376 products worldwide
Introduced the "buddy system" concept within the team to prevent SLA (Service Level Agreement) breaches in handling vendor queries
Steered a project to deliver vendor satisfaction survey in the AVS-E program and improved it from 0% to 97%
Bagged 4 Extra Miles (award for delivering best process improvement idea in the month), 8 First Among Equals (award for delivering highest productivity with quality in the month) and 4 Customer Delight (award for delivering highest vendor satisfaction in the month) awards

Employee TrainingKPI ImplementationVendor ManagementProcess Improvement

Catalog Specialist

Aug 2017 – Jun 2019 · 1 yr 10 mos · Bengaluru, Karnataka, India

Bagged 2 Extra Miles (award for delivering best process improvement idea in the month), 8 First Among Equals (award for delivering highest productivity with quality in the month) and 4 Customer Delight (award for delivering highest vendor satisfaction in the month) awards

TrainingTeamworkVendor Management