Jul 2018 – Dec 2020 · 2 yrs 5 mos · kukatpally

• Handling of attendance of all the staff members.
• Scheduling interviews for appropriate positions.
• Handling Event Management.
• Coordinating with multiple branches under same society for Event Management.
• Maintenance of school building with the help of plumbers, electricians, carpenters and other maintenance service providers.
• Taking quotations and approvals of all types of works.
• Organising Tea/Coffee, Lunch and snacks for staff and guests, Menu revision, special arrangements for parties and events.
• Handling student’s general attendance.
• Store management.
• Housekeeping management – Ensuring cleanliness and hygiene in the school and its compound. Keeping track of housekeeping and drivers attendance.
• Coordinating with vendors and negotiating the prices with vendors.
• Books maintained by security would be checked and signed every day after verifying properly their attendance.
• Knowledge of using Myclassboard third party School ERP application.
• Maintaining In and out registers for the inventory Management

Jul 2016 – Jan 2018 · 1 yr 6 mos · Hyderabad Area, India

• Providing professional job assistance and market client's profile based on their skill set, designations and preferred industry.
• Interacting with the clients on a regular basis and provide process updates.
• Knowledge of using Salesforce.

May 2013 – Mar 2016 · 2 yrs 10 mos · Pune Area, India

•  Assisting the Consumers in resolving their queries regarding different types of products.
•  Providing product knowledge to consumers.
•  Handled several escalation calls and prioritized in order to resolve the issues quickly.
•  Maintain tracker sheet for the calls attended and update the same on a daily basis and share the same with the support staff.
•  Documented various situations handled during calls and share the same with the team members in order to throw some light on the process.
•  Mentored new/junior executives and provided them training about the products and handling Customer calls.
•  Proactively got involved in preparing the script of quality statement of a product in different languages.
•  Ability to work with multiple team leads/processes simultaneously.
•  Maintained the service quality parameters so that the correct information is given to the customers.
•  Knowledge of using a CRS.