Feb 2025 – Present · 1 yr 4 mos · Remote · Remote

• In this client-facing talent acquisition role, I serve as a strategic partner to U.S. and Canadian clients, aligning staffing solutions with their evolving hiring needs. My work bridges full-cycle recruiting and account management, ensuring high-quality talent delivery while strengthening client relationships.
• Act as the main point of contact for a portfolio of 10–15 active clients, overseeing ongoing communication, recruitment strategy, and delivery alignment.
• On a weekly basis, engage with 5–7 client leads to scope open roles, present qualified candidates, and align on hiring timelines and budget.
• Negotiate NDAs, MSAs, monthly rates, and work orders—contributing to a 30% increase in contract execution speed and improved margin visibility.
• Partner closely with internal recruiters to drive candidate pipelines across marketing, tech, and operations roles, helping reduce average time-to-fill by 25%.
• Provide weekly updates to leadership on client engagement, open positions, and forecasting, contributing to a 20% growth in repeat client business quarter-over-quarter.

Mar 2024 – Feb 2025 · 11 mos · Remote · Remote

• I worked closely with commercial and recruitment teams to ensure smooth and effective staffing operations across international markets. I managed full-cycle recruitment and regularly provided strategic updates to hiring managers to support timely decision-making.
• Conducted an average of 15 candidate interviews per week, ensuring alignment with client requirements and cultural fit.
• Led around 10 English evaluations weekly to assess communication proficiency for client-facing roles.
• Maintained regular communication with hiring managers, delivering weekly progress updates and candidate insights to support selection processes.
• Provided visibility to leadership on pipeline status versus open roles, helping reduce time-to-hire by approximately 25%.
• Collaborated cross-functionally to prepare work orders, align on SLAs, and improve recruitment process efficiency.

Mar 2022 – Mar 2024 · 2 yrs · El Salvador

• Managed full-cycle recruitment for IT roles supporting TELUS International, a leading Canadian digital services company, conducting an average of 20 candidate screenings and 10 interview coordinations weekly, improving hiring efficiency by approximately 15% through streamlined processes.
• Administered technical and behavioral assessments, contributing to a 30% increase in candidate quality metrics and better fit for client requirements.
• Maintained data accuracy by ensuring 100% compliance in candidate information entry and extraction within Workday CRM and Avature ATS, supporting timely and data-driven hiring decisions.
• Introduced updated recruitment best practices based on LinkedIn Recruiter and Boolean search training courses, fostering stronger partnerships with hiring managers and improving time-to-fill by 20%.
• Collaborated closely with Canadian-based clients and internal stakeholders to anticipate staffing needs, successfully filling over 100 IT positions within two years across software development, infrastructure, and support roles.

Dec 2020 – Mar 2022 · 1 yr 3 mos · El Salvador

• Conducted high-volume recruitment for call center operations, interviewing approximately 50 candidates weekly, supporting the successful hiring of over 1,200+ employees during tenure.
• Maintained an average candidate conversion rate of 60% from screening to placement by carefully evaluating profiles against account requirements and validating language proficiency and technical competencies.
• Proactively engaged candidates by providing timely information and guidance, resulting in a candidate satisfaction rate above 85% as measured by post-interview feedback surveys.
• Assisted in streamlining onboarding processes, reducing new hire processing time by approximately 15% through improved coordination and communication.
• Supported recruitment teams in managing hiring needs for multiple accounts simultaneously, ensuring staffing targets were met consistently within tight timelines.

Jul 2019 – Mar 2022 · 2 yrs 8 mos · El Salvador

Jan 2019 – May 2019 · 4 mos · Tampa, Florida

• Supported the digital marketing department by ensuring a positive UX and UI for all websites within the USL Digital Network and implement on-page and on-site SEO best practices as well as oversee the day-to-day maintenance of league and team websites.
• Worked alongside the Communications and Social Media coordinator to identify content opportunities and construct corresponding site structure.
• Worked alongside the Business Development department to negotiate agreements with third party companies to join the USL Preferred Supplier Program and add the companies to the corporate website by cold-calling potential sponsors for the league.

Sep 2018 – Dec 2018 · 3 mos · Tampa, Florida

• Provided free business consultation to Hispanic entrepreneurs in Tampa, Florida, covering areas such as marketing, accounting, and finance.
• Developed tailored strategies to help entrepreneurs start or expand their small businesses, focusing on sustainable growth and profitability.

Jun 2018 – Aug 2018 · 2 mos · Medellín, Antioquia Department, Colombia

• Provided marketing and SEO consultation to women entrepreneurs in Medellin, Colombia.
• Developed social media strategies to enhance brand visibility and engagement.
• Collaborated with the Office of Economic Development to drive business growth through targeted marketing efforts.

Jan 2018 – May 2018 · 4 mos · Tampa, Florida

• Implemented SEO strategies to increase website traffic and weekly visitors at Hannah's Shoebox.
• Analyzed website performance data to optimize keywords and improve search engine rankings.
• Collaborated with marketing team to create engaging content for social media platforms.

Jun 2017 – Aug 2017 · 2 mos · El Salvador

• Supported logistics operations at the UNDP Social Projects office in San Salvador.
• Assisted in coordinating project timelines and resource allocation.
• Managed communication with stakeholders to ensure project success.