Shahrukh Khan

Program Manager

Gurugram, Haryana, India10 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led HR transformation initiatives improving efficiency by 25%.
Achieved 90%+ customer satisfaction across multiple regions.
Managed large-scale production operations with significant cost optimizations.

Stackforce AI infers this person is a strategic HR and operations leader with expertise in people management and process optimization.

Contact

Skills

Core Skills

Hr Business PartneringTalent ManagementCustomer Experience ManagementTeam LeadershipProduction ManagementConstruction Supervision

Other Skills

Talent StrategyChange Management & TransformationPeople Operations & StrategyChange ManagementData AnalysisPeople OperationsCustomer Experience StrategyProcess OptimizationCross-Functional CollaborationProduction PlanningProcess ImprovementCost OptimizationProject ExecutionConstruction ManagementSafety Compliance

About

I’m a People Strategy and Operations professional with over 7 years of experience building teams, scaling operations, and leading HR transformation programs at Zomato. My career didn’t start in a classroom - it started in the trenches, solving real business problems. From leading 60+ member customer experience teams across India, Turkey, and Southeast Asia, to implementing HRIS systems and driving engagement programs across global teams, I’ve learned what truly builds strong organizations: people, clarity, and consistency. I currently lead initiatives in HR Business Partnership, Talent Management, and Change Enablement, bridging business and people strategy to deliver outcomes that last. I thrive at the intersection of operations, people, and transformation - where culture meets execution. I believe leadership is less about hierarchy and more about influence - building systems that empower others to do their best work. If you’re driving people-centered transformation or scaling new functions, I’d love to contribute to that journey.

Experience

10 yrs 8 mos

Total Experience

3 yrs 6 mos

Average Tenure

8 yrs 6 mos

Current Experience

Zomato

2 roles

Program Manager – People Strategy & Change Management

Promoted

Jul 2022 – Present · 3 yrs 11 mos · India · On-site

Driving HR transformation, talent programs, and change enablement to align people and business strategy.
Partner with business leadership as an HR Business Partner, aligning people strategy with organizational goals.
Drive talent management programs including succession planning, capability building, and leadership development.
Lead change management initiatives that improve communication, engagement, and cross-functional collaboration.
Implemented Zoho HRIS and automated core HR processes, improving efficiency and data accuracy by 25%.
Designed and executed employee engagement and retention frameworks to strengthen workplace culture.
Collaborate with analytics teams to deliver data-driven workforce insights supporting leadership decision-making.

HR Business PartneringTalent StrategyChange Management & TransformationPeople Operations & StrategyTalent Management

Customer Experience Manager

Dec 2017 – Jul 2022 · 4 yrs 7 mos · India · On-site

Scaled CX operations across 3 regions, building high-performing teams and process excellence.
Led large-scale CX operations with 60+ team members across India, Turkey, and Southeast Asia.
Redefined support workflows and quality metrics, achieving 90%+ CSAT across markets.
Partnered with HR and leadership to improve workforce engagement and capability development across global teams.
Collaborated with tech and product teams to automate reporting and improve process scalability.
Mentored team leads and managers on performance management and cross-functional collaboration.

People OperationsPeople Operations & StrategyCustomer Experience StrategyCustomer Experience ManagementTeam Leadership

Teakita

Production Manager

May 2016 – May 2017 · 1 yr · Selangor, Malaysia · On-site

Managed large-scale production operations, ensuring process efficiency, quality, and cost optimization.
Oversaw end-to-end production, inventory, and workforce planning.
Introduced process improvements that reduced production delays and improved output quality.
Designed pricing and cost strategies to enhance profitability.

Production PlanningProcess ImprovementProduction Management

K.i mir construction pvt. ltd.

Site Engineer

Jan 2015 – Mar 2016 · 1 yr 2 mos · Srinagar, Jammu & Kashmir, India · On-site

Supervised site operations for commercial and residential projects.
Ensured adherence to design specifications, safety standards, and project timelines.
Managed contractor teams and on-site resource planning.
Conducted technical quality checks and compliance audits.

Project ExecutionConstruction ManagementConstruction Supervision