Sonali Wani

Operations Associate

Bengaluru, Karnataka, India4 yrs 10 mos experience

AI Enabled

Key Highlights

Expert in operational frameworks and process optimization.
Proven track record in cross-functional team leadership.
Strong background in fintech operations and compliance.

Stackforce AI infers this person is a Fintech Operations Expert with a focus on process optimization and compliance.

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Skills

Core Skills

Operational ExcellenceCross-functional ExecutionProcess OptimizationCompliance-aligned Operational DesignOperational Risk ManagementCross-functional Collaboration

Other Skills

Stakeholder ManagementProgram ManagementWorkflow OptimizationInterpersonal SkillsTechnical LeadershipOrganizational LeadershipProduct OperationsProduct ManagementAnalytical SkillsBusiness AnalysisSupervisory SkillsCommunicationStrategyBusiness StrategyAttention to Detail

About

I specialize in building scalable operational frameworks, improving onboarding efficiency, and driving cross-functional execution between product, sales, risk, and compliance teams into efficient, measurable outcomes. With an Industrial Engineering background and advanced business certification from IIM Kozhikode, I bring a systems-thinking approach to solving operational bottlenecks.

Experience

4 yrs 10 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 6 mos

Current Experience

Cashfree payments

Assistant Manager - Business Operations and Risk Control

Dec 2024 – Present · 1 yr 6 mos · Bengaluru · On-site

Merchant Onboarding Strategy & Operational Scaling
AI-Driven KYC Automation & Process Transformation
Cross-Functional Execution across Product, Tech & Compliance
Operational Excellence & Workflow Optimization
Regulatory Compliance & Risk-Aligned Operations
Team Leadership, Capability Building & Performance Governance
Process Automation & SLA Improvement Initiatives
Scalable Onboarding Infrastructure Development

Stakeholder ManagementProgram ManagementOperational ExcellenceCross-Functional Execution

Phonepe

2 roles

Onboarding Manager - Payment Gateway Business Operations and Compliance Control

Promoted

Jul 2024 – Dec 2024 · 5 mos · Bengaluru · On-site

Payment Gateway Onboarding Operations Leadership
Data-Driven Process Optimization & Performance Visibility
SOP Design & Scalable Operations Frameworks
Merchant Lifecycle & Activation Strategy
Cross-Functional Program Execution
Compliance-Aligned Operational Design
Team Development & Operational Governance
Workflow Automation & Efficiency Enhancement

Stakeholder ManagementProgram ManagementProcess OptimizationCompliance-Aligned Operational Design

Business Analyst - Operational Risk and Enterprise Process Excellence

Jul 2022 – Jun 2024 · 1 yr 11 mos · Bengaluru · On-site

Payment Gateway | Enterprise Charter:
Strengthened platform compliance and merchant lifecycle health by resolving large-scale onboarding and regulatory inconsistencies.
Led cross-functional collaboration across Product, Legal, Compliance, and Finance to launch a self-service onboarding ecosystem that improved enterprise merchant experience.
Owned complex merchant escalations and regulatory queries, ensuring seamless resolution while protecting customer trust and platform compliance standards.
Improved merchant retention and platform stability through proactive operational interventions and lifecycle optimization initiatives.

Workflow OptimizationInterpersonal SkillsOperational Risk ManagementCross-Functional Collaboration

Karmsakha

2 roles

Manager - Operational Risk Control

Jul 2021 – Jul 2022 · 1 yr · Bengaluru · Hybrid

(Formerly Crejo.Fun)
Managed day to day supply operations & customer enrollments, improving program
quality & customer experience.
Applied first principles to optimize enrollment processes, reducing no-show rates
of facilitators & enhancing operational efficiency by 30%.
Project Planning & Coordination:
Managed & optimized batch formations to ensure slot availability & enhanced
collaboration between sales & support teams, improving efficiency & customer
satisfaction.
Led cross-functional initiatives to reduce ticket requests by 90%, improving overall
customer experience & reducing last-minute cancellations.
Took ownership of designing & implementing SOPs to streamline operations for a
large-scale ed-tech enterprise.
Organized & hosted multiple events & workshops tailored for US clients, enhancing
client engagement & satisfaction.

Operations Intern

Jan 2021 – Jun 2021 · 5 mos · Bengaluru · Hybrid

Spearheaded sessions & facilitator supply bids, managing end-to-end trial operations
with 150+ learners attending/day with a 7/10 attendance ratio. Ensured timely
learner enrollments & managed day-to-day core session operations, optimizing
efficiency & student experience.
Streamlined sales pipeline processes, improving conversion rates & revenue generation.
Increased session batch sizes by merging batches, lowering per-session costs
while improving learner experience.

Stakeholder ManagementWorkflow Optimization