Oct 2022 – May 2024 · 1 yr 7 mos · Noida, Uttar Pradesh, India

• Major Work included:
• Managed end-to-end telecom order fulfilment for 10,000 global client orders, ensuring ~99% SLA and reliable service delivery for Saudi Arabia–based customers.
• Resolved 100–120 incidents/month (L2/L3) by tracking workflows and troubleshooting exceptions, helping maintain 24×7 operational continuity.
• Coordinated with 5+ cross-functional teams to streamline workflows, improving routing efficiency and reducing delays across business-critical systems.
• Supported automation projects that boosted provisioning speed by ~60% and cut order fallout by up to 90%, directly improving business performance.
• Created 20+ process documents and standard reports, reducing recurring issues by ~30% and strengthening knowledge transfer for teams.
• Improved stakeholder communication and issue-resolution efficiency, contributing to smoother interactions with international clients across the Middle East.