May 2013 – Present · 13 yrs 1 mo · New Delhi, Delhi, India · On-site

• At Career Glitz India Pvt. Ltd., we understand the challenges that many businesses face when looking for qualified staffing professionals. We managed to build an above reproach reputation of selecting the best and most qualified manpower for all our client workforce requirements.
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• We have operations all across the pan India offering staff & recruiting solutions.
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• Being in the field of Human Resource, we have gained experience that without a team effort nothing is possible especially in the recruiting/resourcing. Thus we are following the motto “Strong Network is a key of success.”
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• We are a cost effective recruitment agency specializing in matching deserving professionals with the correct industry vacancies. We cover the entire range of professionals, from entry level to middle and upper management levels for all important industries.
• Contact Us:
• Call us at- +919810294965
• Email : mukta@careerglitz.com or info@careerglitz.com
• Web: www.careerglitz.com

Jan 2007 – Jan 2011 · 4 yrs · Gurugram, Haryana, India · On-site

• In 2007, I was promoted to Assistant Manager at Citi Bank, where I took on multiple responsibilities within the organization. As part of the RSME (Regional Subject Matter Expert) team, I handled PAN India escalations, ensuring efficient resolution of customer issues and maintaining compliance with regulatory requirements across the country. My role also involved training new team members on effective inbound call handling and query resolution techniques, equipping them with the necessary skills to provide exceptional customer service. . This position allowed me to strengthen my leadership abilities and deepen my expertise in customer service operations.

May 2005 – Jan 2007 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

• In 2005, I joined Citi Bank’s Phone Banking Group as a Customer Care Representative, where I handled a range of customer inquiries related to credit cards. My responsibilities included addressing customer concerns efficiently, ensuring a high level of service, and building customer trust. In addition to customer service, I was also involved in cross-selling various financial products, such as loans on credit cards, personal loans, and insurance. This role helped me develop strong communication skills, a deep understanding of financial products, and the ability to manage customer relationships effectively.

Jan 2004 – Apr 2005 · 1 yr 3 mos · New Delhi, Delhi, India · On-site

• I worked in the telesales team at ICICI Bank’s Vasant Vihar branch on a third-party payroll, where I was responsible for promoting and selling various banking products, including savings accounts, fixed deposits (FDs), and other financial offerings. My role involved conducting outbound calls to engage potential customers, effectively explaining the benefits of ICICI Bank products to meet sales targets. Additionally, I managed a team of telesales representatives, providing guidance and support to help them achieve both individual and team goals. By maintaining a strong understanding of banking products, I was able to recommend suitable options for customers, ensuring high levels of satisfaction and retention. I also kept accurate records of all customer interactions and transactions, which facilitated effective tracking of sales performance and alignment with our goals. Through this experience, I developed strong leadership, communication, and problem-solving skills in a target-driven environment.

Jan 2002 – Jan 2004 · 2 yrs · Delhi, India · On-site

• I worked as a Telesales Executive, selling Standard Chartered Bank credit cards. My responsibilities included making outbound calls, explaining product features, and meeting sales targets. I focused on understanding customer needs to recommend suitable credit cards and maintained accurate records of interactions to refine sales strategies. This role helped me develop strong communication and negotiation skills in a fast-paced environment.