Jan 2022 – Present · 4 yrs 5 mos

Aug 2021 – Present · 4 yrs 10 mos

Jan 2021 – Present · 5 yrs 5 mos

Aug 2019 – Nov 2023 · 4 yrs 3 mos · Distributed

• [Acquired by PagerDuty]
• As the founder and CEO of Jeli I wore almost every hat imaginable (product, sales, engineering, marketing, operations).
• My favorite days in this role were when Jeli got to a point I could hand off the hats I was wearing and hire an expert in that position to get us to the next level.
• In November 2023, Jeli entered into an agreement to be acquired by PagerDuty and build the next generation of incident management together, while continuing to build Jeli.

Feb 2019 – Aug 2019 · 6 mos

Mar 2017 – Feb 2019 · 1 yr 11 mos · San Francisco Bay Area

• Senior Software Engineer on the Resilience (Chaos) Team at Netflix, and then the Cloud Operations and Reliability Engineering Team.

Sep 2015 – Mar 2017 · 1 yr 6 mos · New York City Metropolitan Area

• Founding member of the Internal Tools and Productivity team.
• Recruited and helped grow internal tools team from 1 to 5 members by end of tenure.
• Led company-wide initiative to drive availability up one "9"​ across teams.
• Led chaos-based cost savings initiative that empirically shutdown unnecessary machines over night in order to reduce tech debt.
• Worked on a team creating a product that took home prizes during company-wide hackathon for "Most Likely to be Appreciated by our Customers"​ and "Most Likely to Start Own Company".
• Promoted twice within tenure for leading and executing multiple initiatives in reliability and performance (Chaos Engineering & performance testing based).
• Designed and developed internal monitoring tool for the state of application availability. Acted as primary developer for solution for 6 months and then recruited 3 people onto the project.
• Cross-team communication and on-boarding of all software teams into using custom-made data flow pipeline.
• Designed Chaos Engineering solution using F# and Azure cloud-based technology.
• Developed load testing solution while being cognizant of edge cases and common user analytics at various times and system capacities.
• Led and created the "Purple Friday Games" a two-week period dedicated to a series of various resilience testing leading up to Jet's highest load day of the year: Purple (Black) Friday. Received participation from all Tier 1 teams.
• Continuous integration of front-end tests into Jenkins environment; using code coverage analysis and automatic deployment based on production-releases; received adoption from all front-end teams.
• Introduced and led integration of BDD into the development process

Apr 2015 – Sep 2015 · 5 mos · Washington D.C. Metro Area

• https://generalassemb.ly/instructors/nora-jones/5015
• I taught and designed several classes at General Assembly, including:
• Analytics (10-week course teaching adults fundamental data analytics, visualization and data science skills to use in their businesses and everyday work in order to make fundamental decisions)
• Intro to Python (Instruct beginning programmers to build and execute their first scripts and programs using a popular object-oriented language)
• Crunch the Numbers: Intro to R (Help professionals learn core principles and develop and test their own statistical computations and graphics)
• Top Five Tools for Data Analytics (Enable students to leverage the top five data analytics tools currently in the market)
• I did this work part-time and ended this position when I left the DC area to pursue opportunities in New York.

Jan 2015 – Sep 2015 · 8 mos · Washington DC-Baltimore Area

• Asked by CEO of Alarm.com to step into a customer facing role in addition to engineering duties in order to build custom tools for our most crucial customers.
• Served as a technical expert and sales representative in Alarm.com sale’s office; provided software consulting capacity to business partners.
• Assisted in maintaining successful relationships with customers and partners by offering technical advice and building software solutions for their business needs. Software built included custom-made Web Services solution using Alarm.com APIs.
• Helped manage client relationships / conduct account management.

Jun 2013 – Sep 2015 · 2 yrs 3 mos · Washington DC-Baltimore Area

• Created and led an Automation Team focusing on quality testing, quick-to-market releasing and reliable results.
• Delivered and produced a firmware and software test automation framework while leading team of 3; the framework was built using C# in conjunction with web services; communicating with Alarm.com's backend via API and verifying the performance of all system tests.
• Built scalable and adaptable software automation framework; test cases can easily be added by a single instantiation to the overall framework which resulted in a 92% decrease of typical time taken to run certain tests.
• Recruited and hired 3 team members to the team by end of tenure.
• Previous Positions Held:
• Quality Engineer (January 2014 - January 2015)
• Quality Engineer Intern (June 2013 - January 2014)

May 2012 – Aug 2012 · 3 mos · Virginia Tech

• Worked closely with Navy and Virginia Tech on collaborative Reduced Scale Naval Railgun project
• Programmed, designed and tested an Electromagnetic Railgun; a long-range weapon that fires projectiles using electricity in lieu of chemical propellants
• Programmed, tested and wired microcontrollers on an I2C bus
• Designed components to maximize performance while minimizing machine costs
• Co-wrote, produced and presented IEEE report on research and findings to University and Naval Officials