Apr 2025 – May 2026 · 1 yr 1 mo · Navi Mumbai · On-site

Jul 2023 – Dec 2024 · 1 yr 5 mos · Navi Mumbai, Maharashtra, India · On-site

• 1. Recruitment and Onboarding: Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, and making job offers. Facilitate the onboarding process for new hires, ensuring they have the necessary information and resources to start their employment smoothly.
• 2. Employee Relations: Act as a point of contact for employees, addressing their queries and concerns. Develop and implement HR policies, procedures, and programs to promote a positive work environment.
• 3. Performance Management: Coordinate performance appraisal processes, ensuring clear and objective performance goals are set and feedback is provided to employees. Assist in identifying training and development needs and coordinating training programs.
• 4. Compensation and Benefits: Administer employee compensation and benefits programs, ensuring they are competitive and in line with company policies and market trends. Handle employee reimbursement claims and manage payroll processes.
• 5. HR Administration: Maintain accurate employee records and ensure compliance with applicable labor laws and regulations. Handle employee documentation, such as employment contracts, offer letters, and employee handbook updates.
• 6. Employee Engagement: Develop and implement initiatives to promote employee engagement, such as employee recognition programs, team-building activities, and employee surveys.
• 7. HR Reporting and Analytics: Generate HR reports and analyze data to identify trends and provide insights for decision-making. Utilize HRIS systems to maintain and update employee information and generate reports as needed.
• 8. Compliance: Stay updated with labor laws and regulations to ensure compliance in all HR practices. Collaborate with legal and compliance teams to ensure company policies and procedures align with legal requirements.

Dec 2022 – Jun 2023 · 6 mos · Powai · On-site

• 1. Work on recruitment and understand requisition l, and aim to close the position through reference, sourcing, social media or job portals.
• 2. Co-ordinate with stakeholders for interviews and close positions within the given TAT.
• 3. Handhold candidate untill joining.
• 4. Co-ordinating with the HR department to help new joinee with smooth onboarding process.
• 4. Review content shared by agency and assist in employer branding.
• 5. Ideate employee engagement activities and events.

Jan 2019 – Jan 2020 · 1 yr · Mumbai, Maharashtra, India

• 1. Responsible for managing the operational efficiency of a fleet of delivery executives at assigned hub.
• 2. Provide newly joined delivery executives with on the job training to familiarise them with all the major restaurants and customer locations, as well as usage of Swiggy app.
• 3. Managing a team of 250-350 Pickup & Delivery Partners directly on a daily basis.
• 4. Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
• 5. Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.
• 6. Improve and maintain promised delivery times for better customer experience.
• 7. Conduct classroom/ field training at individual level for better customer experience.
• 8. Conduct regular field audits for better compliance among Pickup & Delivery Partners.
• 9. Manage and control voluntary attrition and control absconders by conducting regular.
• 10. Engagement activities.
• 11. Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas.
• 12. Ensure excellent customer experience by solving order level escalations.
• 13. Support Pickup & Delivery Partners during emergencies and exigencies.
• 14. Trained fleet for new product launch - Swiggy Genie.

Jan 2018 – Jan 2019 · 1 yr · Mumbai, Maharashtra, India

• 1. Help stakeholders in on-boarding new drivers on our platform
• 2. As a part of Mumbai Team at Uber, handled day to day in-person support interactions.
• 3. Resolved partner-drivers issues related to payments, technical issues, Account etc, prompt escalations of issues to respective stakeholders.
• 4. Ensured quality experience for Uber Partner-drivers by providing end to end solutions.
• 5. Delivered quality and smooth experience to new and existing driver-partners by providing detailed information leading to high CSAT gain.
• 6. Handled escalations of UberEats, UberRide and UberAuto.
• 7. Also gave Training to other employees for UberEats.
• 8. Use to arrange events for driver-partners and their family.
• 9. Also created SOP’s for UberEat process.
• 10. Use to handled Background Check portal for UberEats and UberRide.