Jun 2025 – Oct 2025 · 4 mos

• Built the Support and Customer Experience function as a standalone vertical from the ground up
• Reported to the Associate Director – Head of Support and the VP – Customer Success
• Drove cross-functional collaboration by launching initiatives that bridged Support with Engineering, Product, and GTM teams
• Consistently outperformed KPIs, achieving 90% overall CSAT and 92% individual CSAT.
• Partnered with engineering leadership to set new benchmarks for transparent communication and fast resolution times
• Partnered with product leaders to help build features requested by customers.
• Scaled the team from 3 to 10 members while maintaining high performance and morale

Sep 2024 – Jun 2025 · 9 mos

• Reporting to the VP of Customer Success, I ensure that the support team works closely with the customer success and product teams to improve customer experience.
• Responsible for handling all escalations and ensuring that a full resolution is provided in a timely manner by collaborating with Customer Success, Product and Engineering teams.

Jul 2022 – Sep 2024 · 2 yrs 2 mos

• Leading the Global Customer Support function at Quizizz.
• Identifying problem statements and coming up with solutions to improve customer experience.
• Set up various triggers and automations to improve team efficiency.
• Actively involved in product development and growth efforts to make Quizizz accessible to all the educators across the world.
• Worked on a few SEO projects to increase new user registration and activation.

Jul 2021 – Jul 2022 · 1 yr

Aug 2020 – Sep 2024 · 4 yrs 1 mo · India

• Started during Covid
• Agri-tech SaaS
• Stanford Seed’22
• Raised close to $200k in a pre-seed round
• Set up hydroponic farms across India
• Worked with PSUs (NLCIL, Coal India, BHEL etc) in a very niche area of Hydroponics and helped the government convert mined out regions into agricultural hotspots.
• Exit

Dec 2019 – Aug 2020 · 8 mos · Bangalore

• This is a mix of SDR/BDR + AE role.
• Managed end-to-end sales cycles (lead identification, outreach, nurture, demo, closure) for online learning programs in international and domestic markets.
• Consistently exceeded sales targets through consultative counseling and follow-ups.
• Involved in hiring, training and onboarding new members for the sales team

Oct 2019 – Dec 2019 · 2 mos

• Freelance content writer for the US automotive market.

Feb 2019 – Sep 2019 · 7 mos

• Responsible for leading a team of 20 BDRs and achieving 100% quota.
• Primary Duties include qualifying leads, scheduling demos, training and onboarding and de-escalating customer complaints.

Sep 2018 – Feb 2019 · 5 mos · London · On-site

Feb 2016 – Sep 2016 · 7 mos

• I was the acting captain of Team Jaabaz for the 2016 season. As a captain, my duties were to manage a team of 20 members for BAJA SAE Tennessee Tech 2016. The total value of my Baja project is estimated to be around 20000USD.
• I helped prepare & review Design Presentation for Baja SAE Tennessee Tech 2016.
• I helped prepare & review Cost/Prototype Cost Report, Design, Sales presentation for BAJA SAE Tennessee Tech 2016.
• Results of the event:
• 10th in the design event out of 100 odd teams that participated from across the world. (Best result of the team so far)
• 12th in overall design and sales presentations.
• 28th in Sled pull. (A dynamic event in which the car should be able to pull a sled of a particular weight through a distance of 150 metres.
• 50th overall.

Dec 2015 – Jan 2016 · 1 mo · Hyderabad Area, India

• I completed my internship with the Indian railways in January 2016. My role as a technical intern for the Indian railways was to study and make a detailed report of the air brake system used in all the coaches.

Aug 2015 – Aug 2016 · 1 yr · Vellore Area, India

• Toastmasters International is a nonprofit educational organization that operates clubs worldwide for the purpose of helping members improve their communication, public speaking, and leadership skills.
• I'm a proud member of TMI and I've completed 5 speech projects and many leadership projects so far. Toastmasters international enhanced my public speaking skills greatly and gave me a new sense of confidence when I speak infront of a group of people.

Feb 2014 – Feb 2015 · 1 yr

• I joined Team Jaabaz when I was in my 2nd year of B.Tech. I was recruited as a member in February 2014. It felt awesome to be a part of one of the best International Baja teams of the country! This feeling of awesomeness made me rise to the current position that I'm in. I was made the communications lead of the team in december,2014 and I've been handling international communications for the team ever since. My duties as a communications lead include but not restricted to the following things:
• 1)Connecting the team to a university in the US so that the university can help us when we go to the event in the United States of America.Basically,looking for and maintaining relations with a partner university.
• 2)Maintain the already existing relations with fellow teams at VIT and also with the universities that we partnered with in the previous years.
• 3)Point of contact between the team and the administrative department of VIT University.

Jan 2014 – Jan 2016 · 2 yrs

• Workshop management, sourcing of parts, setting up processes and helping increase efficiency. Raising funds for the fabrication and transportation of the ATV to the USA.