Hilal Mujaddadi

Chief of Staff

Delhi, India2 yrs 2 mos experience

Highly Stable

Key Highlights

Achieved 90% employee satisfaction rating at Amazon.
Handled high-volume customer interactions effectively.
Demonstrated strong cross-cultural communication skills.

Stackforce AI infers this person is a Customer Support Specialist with expertise in cross-cultural communication and high-volume interaction management.

Contact

Skills

Core Skills

Customer SupportCross-cultural Communication

Other Skills

Go Live SupportResolving IssuesCommunicationMulti-agency WorkingHuman Resources (HR)FINRAInterpersonal CommunicationTeam ManagementCost-effective SolutionsComputer LiteracyCustomer Service

About

Empathetic employee and customer support professional with 2+ years of experience at Amazon, skilled in handling high-volume calls and chats, resolving issues efficiently, and delivering quality support to a global workforce.

Experience

2 yrs 2 mos

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Amazon

3 roles

MyHR Live Support Advisor [S], MHLS

Promoted

Jun 2024 – Dec 2025 · 1 yr 6 mos

Addressed Amazon's employees concerns in a timely and effective manner, achieving a 90% satisfaction rating.
Handled a high volume of live contacts primarily via phone, chat and also cases, taking full ownership of each interaction and ensuring resolution through strong problem-solving skills and a customer-obsessed approach.
Provided support to a diverse, global workforce, managing primary employee interactions from the U.S., UK, South Africa, and Ireland, and handling secondary inquiries from Poland, France, and Spain, demonstrating adaptability to cross-cultural communication and global support standards.

Customer SupportGo Live SupportCross-Cultural CommunicationResolving Issues

Customer Support Associate

Aug 2023 – Nov 2023 · 3 mos

Handled 80+ calls daily with a CHT(Concurrent Handle Time) of 4-5 minutes
Worked to address all customers concerns in a timely and effective manner with 70% customer satisfactory rating
Used customer service central software to perform all the operations
Winner of Bebaak Andaz(winner for speaking with confidence) in Amazon

Customer SupportResolving IssuesCommunication

Customer Support Associate

Aug 2022 – Jan 2023 · 5 mos

Handled 80+ calls daily with a CHT(Concurrent Handle Time) of 4-5 minutes
Worked to address all customers concerns in a timely and effective manner with 70% customer satisfactory rating
Used customer service central software to perform all the operations
Winner of Bebaak Andaz(winner for speaking with confidence) in Amazon

Customer SupportResolving IssuesCommunication