Sep 2023 – Feb 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

• Grew book size from 20Cr to 30Cr..
• Increased payout volume from 100Cr to 250Cr, aided by strategic interventions.
• Worked with Marketing team for effective communication of updates and features
• Teamed up with different teams like Payment gateway , Banking alliance , Product to make sure that Book Size is growing
• Proactively addressed client needs, fostering long-term connections with clients
• Kept abreast of fintech trends, ensuring clients navigated changes seamlessly around Industry Compliance.

May 2022 – Jun 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Pilot member of Customer Success team at Razorpay Capital , helping in creating a framework, structure & processes.
• Managing a portfolio of 400+ Merchants. A Mix bag of SME & Mid-Market having an annual turnover of 40-50 Cr across products.
• Enabled growth across the portfolio increasing the Commercial Cards book size from 4.7 Cr to 9 Cr and Business loans disbursals from 3 Cr to 8 Cr.
• Collaborating with growth marketing team for Email Campaigns using HubSpot , MoEngage, Yesware and create inbound leads for product and maintaining the conversion rate of 30% and above.
• Aligning process excellence team and support team to improve the customer experience to reduce overall TAT by using Freshworks, [Yellow.ai](http://Yellow.ai) , [Notion.so](http://Notion.so) and many other softwares and solving 50+ tickets with fundamental knowledge of fintech space.

May 2021 – Apr 2022 · 11 mos · Gurugram, Haryana, India

• Worked with Global Investment & Innovation Incentives (Gi3) team, a part of National Federal Tax Services (NFTS) in Deloitte US Taxation, Mainly dealing in R&D Tax Credits.
• Extracting insights from Income Statements and other financial data like Nike , Ford , Pfizer etc
• Generating reports that summarised key financial metrics and highlight trends over time with 5-6 projects running at a time.
• Providing valuable insights into the financial health of a company, helping stakeholders make informed decisions about investment, growth, and strategy.

Feb 2020 – Apr 2020 · 2 mos · Gurgaon, Haryana

• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
• Prepared statements, bills / invoices and recorded amounts due for items purchased or services
• rendered.
• Performed financial analysis of the company as a part of internship program to determine the liquidity and profitability standings of the company
• Gained knowledge about SEIS Scheme and GST filings.

Feb 2019 – Apr 2019 · 2 mos · India

• As a Campus Ambassador i was extensively engaged in Unmaad promotional activities, both online as well as offline. I connected to major stakeholders in their campuses and regularly updated colleges regarding Unmaad events and competitions.

Feb 2019 – Mar 2019 · 1 mo · India

• I was indulged in creating awareness and buzz about E-Summit, IIT Roorkee by acting as the point of contact in their region/college. I publicized E-Summit positively in a particular region/college or on social media handles, along with staying in touch with our team and regularly updated E-summit team on work progress.I also coordinated with E-Summit, IIT Roorkee to organize events in their college.