Sep 2024 – Mar 2025 · 6 mos · San Francisco, California, United States · Remote

• Key accomplishments include:
• Spearheaded 5 cross-functional localization projects and AI/ML annotation initiatives across Product Data Operations, enhancing operational efficiency through improved workflows and communication channels.
• Managed a diverse team of vendors and 7 language analysts covering 20 languages, maintaining an impressive annotation quality rate of over 90% by implementing rigorous QA processes and regular performance evaluations.
• Streamlined the AI/ML annotation process by revising existing guidelines and establishing effective feedback loops between engineers and raters.
• Developed strategic training sessions for team members that resulted in a marked improvement in overall team performance metrics, leading to higher accuracy rates in data handling and analysis.
• Skills: AI/ML Annotation, Localization Management, Quality Assurance Processes, Team Leadership, Process Optimization, SQL, Dashboarding, Vendor Management

Feb 2024 – Aug 2024 · 6 mos · San Francisco, California, United States · On-site

• Bootstrapped mission-driven AI HR Tech startup to help companies boost candidate experience and attract top talent, by providing constructive and meaningful feedback on why candidates were not selected.
• Key accomplishments include:
• Managed full SDLC and $40K budget to launch MVP in 4 months with a remote team of 5 engineers using Scrum/Agile.
• Cut prototype time by 60% via wireframing and design team retrospectives.
• Improved engineering team speed by 30% via Jira workflow optimization, standups, and structured story development.
• Designed core LLM prompt logic to reduce feedback bias; Interviewed 50+ recruiting leaders for product insights.
• Skills: MVP and Product Launch, Product Road Mapping, Feature Prioritization, AI HR Technology, Candidate Experience Optimization, Talent Acquisition Strategies, AI/ML Solutions Development, User Engagement Strategies, Recruitment Process Improvement, AI Prototyping, AI testing, Red team testing, AI chatbot, AI agents

Oct 2023 – Present · 2 yrs 8 mos · Remote

• Key accomplishments include:
• Achieved recognition as a top 1% Talent Acquisition mentor three times for delivering exceptional resume coaching and interview preparation sessions that significantly improved candidate confidence and success rates.
• Guided over 20 students in securing their first internships through tailored career advice and strategic resume enhancements, resulting in a 30% increase in interview invitations for participants.
• Provided personalized recommendations on optimizing portfolios and LinkedIn profiles.

May 2022 – Jan 2024 · 1 yr 8 mos · Bangalore Urban, Karnataka, India

• AI ATS startup focused on enhancing candidate experience to boost brand and save both time and cost to hire.
• Key accomplishments include:
• Developed an SQL-based referral program dashboard in Looker that drove a 15% increase in trial sign-ups, significantly enhancing the company's lead generation capabilities within the competitive AI ATS market.
• Executed a high-touch sales strategy that successfully grew the user base to 2,000 users within just five months, demonstrating effective customer engagement and retention tactics tailored for an emerging startup.
• Increased demo conversions by 25% through partnering with UX to implement Hotjar analytics and A/B testing.
• Defined a data-driven feature roadmap encompassing 10+ new features by analyzing user research and market trends.
• Skills: Business Strategy, SQL Data Analysis, User Acquisition, AI/ML Implementation, AI prototyping

Oct 2021 – Jan 2022 · 3 mos · Mountain View, California, United States

• Key accomplishments include:
• Developed a comprehensive request management dashboard that improved transparency and accountability among team members, which led to a 40% increase in on-time task completion rates during the project duration.
• Created new member onboarding documentation, which streamlined time to ramp by 25%.

Nov 2020 – Oct 2021 · 11 mos · Mountain View, California, United States

• Key accomplishments include:
• Developed comprehensive monthly voice of the customer analysis presentations that highlighted performance against targets and identified roadblocks in existing customer experience for a Google Fiber-wide audience and contributed to a 10% decrease in self-install calls.
• Designed executive dashboards to monitor cross-functional key performance indicators, including customer satisfaction and net promoter score, which were utilized by the VP of Product Strategy to enhance operational initiatives significantly.
• Launched A/B Test and uncovered insights via SQL and Looker dashboards showing early outreach outperformed monetary incentives for customer retention.
• Analyzed customer verbatim data from chat and phone interactions using Excel Pivot analysis and SQL to derive actionable insights that informed product strategy and improved overall service delivery metrics.
• Skills: Product Strategy, Looker Data Studio, Excel Analysis, SQL Development, A/B Testing, Customer Experience Optimization, Data Analysis, Dashboard Development

Apr 2020 – Nov 2020 · 7 mos · Dallas, Texas, United States

• Key accomplishments include:
• Collaborated with finance and marketing teams to automate weekly reporting processes using Power BI, reducing manual reporting time by 50% and streamlining data access for stakeholders.
• Developed comprehensive weekly volume reporting that provided senior leadership with crucial insights into sales trends, enhancing decision-making processes during a volatile market period.
• Reconfigured the quarterly forecasting model to better account for seasonal fluctuations and the unique impacts of COVID-19 on product sales.
• Conducted in-depth root cause analysis on sales data outliers to identify key drivers affecting performance metrics.
• Skills: Sales Analysis, Forecasting Models, Power BI Automation

Jan 2018 – Mar 2020 · 2 yrs 2 mos

Dec 2017 – Feb 2019 · 1 yr 2 mos · San Francisco, CA

• Key accomplishments include:
• Spearheaded weekly meetings with SMEs and stakeholders across various management levels to communicate technical deployment performance and align on critical business requirements effectively.
• Developed Word VBA templates that automated data extraction from Excel dashboards, resulting in a remarkable 50% increase in reporting efficiency across the inventory management team.
• Collaborated with cross-functional stakeholders to define and implement new key performance indicators for the RPT inventory management tool, enhancing metrics like data error rate and crash rate significantly.
• Acted as a vital liaison between technical teams and global users, ensuring seamless communication and understanding of inventory systems across multiple brands.
• Skills: Project Management, Inventory Optimization, Technical Communication, KPI Development, VBA Automation, ServiceNow

Mar 2017 – Dec 2017 · 9 mos · San Francisco, CA

• Key accomplishments include:
• Directed operational readiness strategy for Macy's largest loyalty marketing initiative, Star Rewards Reimagined, which generates $1 billion+ in revenue a year since launch.
• Standardized business processes for app projects by conducting stakeholder focus groups to identify gaps in requirements and designing new process models that improved efficiency by 40%.
• Managed six concurrent projects by coordinating with cross-functional teams to ensure timely delivery of digital enhancements and product launches across various platforms.
• Developed comprehensive issue resolution playbooks that equipped technical teams with step-by-step guides to resolve site stability issues effectively after project handoff.
• Skills: Project Management, Digital Product Strategy, Risk Management, A/B Testing, Cross-Functional Collaboration, Strategic Planning

Nov 2015 – Mar 2017 · 1 yr 4 mos · San Bruno, CA

• Key accomplishments include:
• Spearheaded the re-engineering of the customer escalation process that streamlined complaint routing to technical support teams, enhancing resolution efficiency by an impressive 70% within six months.
• Developed a comprehensive Jira product trend dashboard with a team of seven members that enabled merchandising to swiftly identify and rectify incorrect product descriptions 50% faster across the platform.
• Conducted in-depth regression analysis of call center records, which successfully reduced unnecessary call transfers.
• Delegated priorities and action items effectively across five distinct Jira project groups while supervising and training two colleagues to enhance team productivity and project delivery timelines.
• Skills: Project Management, Customer Experience Optimization, Jira Management, Customer Support, Jira, Call Center Operations

Apr 2015 – Oct 2015 · 6 mos · Pleasanton, CA

• Roche Molecular Systems is a subsidiary of Roche, the largest biotechnology company in the world. Aided team in creating industry trend reports and project budget documentation.
• Accomplishments:
• Analyzed healthcare spending data sets for team pitch deck, to demonstrate value of the cobas®
• KRAS cancer test, which resulted in additional $2 million in funding for pilot project.
• Formulated competitive pricing analysis for retail marketing of the MagNA Pure 24 molecular testing machine. Maximized profitability, while maintaining prices near clients’ historical comfort pricing.
• Monitored pharmaceutical and biotechnology businesses for potential M&A and collaboration through market research and creation of SWOT analysis profiles.